Service Request Ticket

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Service Request Information

CONTACT	Name	Latham, Valerie	Date	Mar 03, 2016 03:05 PM
	Department	Library & Media Services	Phone	88882
	Location		Email	lathamv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GZTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:47:58

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 25, 2016 03:34 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 25, 2016 03:34 PM	Updated the inventory.!!	Add Attachment
Ranjit Kayastha	Mar 25, 2016 12:33 PM	Delivered and set it up. Also bought back her older 2007 monitor to PDR and gave her W#20081151. DONE!!	Add Attachment
Ranjit Kayastha	Mar 23, 2016 04:44 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Mar 23, 2016 04:44 PM	Send her an email asking for availability and also to schedule for tomorrow.	Add Attachment
Megan Thibeault	Mar 23, 2016 03:04 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Mar 23, 2016 03:04 PM	Please email and schedule for tomorrow afternoon.	Add Attachment
Ranjit Kayastha	Mar 23, 2016 01:12 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Mar 21, 2016 03:10 PM	Left VM asking for availability.	Add Attachment
Babatunde Idahor	Mar 15, 2016 12:45 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Babatunde Idahor	Mar 15, 2016 12:45 PM	Available times: 4-1 am till Wed. and 3 to midnight on Thurs. Next week, 8-5.	Add Attachment
Babatunde Idahor	Mar 15, 2016 12:11 PM	** Incoming ** Hello Babatunde, Is this just my personal machine, because you are referring to multiple dell laptops and machines. I work 4-1am till Wed. and 3 to midnight on Thurs. Next week, 8-5.	Add Attachment
Babatunde Idahor	Mar 14, 2016 01:11 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Mar 14, 2016 11:30 AM	***Outgoing e-mail** Hello Valerie, My name is Tunde- I work here at the University Computing Services. We have a new Dell machine to drop-off at your office. We need to know what time during the week you would be available - so we can deliver them.	Add Attachment
Babatunde Idahor	Mar 14, 2016 11:25 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Mar 09, 2016 11:27 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:36 AM	Moved in AD	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:25 AM	Machine is back on shelf; Shina finished prep	Add Attachment
Shina Oladiti	Mar 07, 2016 11:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 04, 2016 09:40 AM	Imagine the machine at the moment. It is located on the imaging desk.	Add Attachment
Sarah Pettigrew	Mar 03, 2016 03:05 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Valerie Latham in HL117 as a PS Unit station. The WOU # of the new computer is 20141144 and the new monitor is 20140933. The WOU # of the old computer is 20101470. The new equipment is on the GFA shelf in the hallway.	Add Attachment