Service Request Ticket - # 59531

Service Request Ticket - # 59531

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Mar 03, 2016 03:37 PM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141145 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1ZTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	1ZTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101462 SR59531 MAR2016: Adobe DreamWeaver CS5.5 WIN from P0071871; ADOBE CC Suite [NAMED USER] JUNE 2019;
	Wired NIC	98:90:96:D5:7F:50

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 11, 2016 09:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 11, 2016 09:36 AM	Thunderbird has been configured and is now syncing email. I also setup Outlook for her so she could evaluate it.	Add Attachment
Shandelle Plasker	Mar 11, 2016 08:15 AM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Mar 11, 2016 08:14 AM	This has all been setup. She just needs thunder bird sync onto her computer.	Add Attachment
Shandelle Plasker	Mar 09, 2016 06:08 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Mar 09, 2016 06:08 PM	Meet with her tomorrow at 10am.	Add Attachment
Shina Oladiti	Mar 08, 2016 11:38 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 08, 2016 11:37 AM	Yeah! It's done and the required software is installed	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:41 AM	Moved in AD	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:22 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:22 AM	I think this one is done - it's back on the shelf. Shina, can you confirm - is this one done? If so (including special software), please reassign to UCS Tech.	Add Attachment
Dyl Karbia	Mar 04, 2016 09:41 AM	Imaging the machine at the moment. It is located on the imaging desk.	Add Attachment
Tricia Flaherty	Mar 03, 2016 05:41 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 03, 2016 05:41 PM	TRANSFER to new CPU: Adobe DreamWeaver CS5.5 WIN from P0071871 Installer and S# can be found at: T:\Adobe Dreamweaver\DreamweaverCS5_5\DreamweaverCS5_5_WIN	Add Attachment
Sarah Pettigrew	Mar 03, 2016 03:37 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Nora Solvedt in LIB206B. The WOU # of the new computer is 20141145 and the new monitor is 20140934. The WOU # of the old computer is 20101462 and the old monitor is 20101508. The new equipment is on the GFA shelf in the hallway.	Add Attachment