Service Request Ticket - # 59532

Service Request Information

CONTACT Name Scott, Sheila   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2016 03:49 PM
Department Library & Media Services Phone 88883
Location Email scotts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141146[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 81VHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 81VHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:46:35


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Mar 22, 2016 12:22 PM
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Mar 22, 2016 12:22 PM
DONE!!
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Ranjit Kayastha Mar 22, 2016 12:22 PM
Delivered the computer yesterday and set it up.
She kept both of her old monitors and gave her new
monitor W#20140935[Edit Inv] to Jackson Stalley. 
I went there today to complete her final setup as
she needed some more software's:
OOLC
Trillian 
PDF Creator 
FileZilla
Foxit Reader
Innovative Millennium 
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Ranjit Kayastha Mar 21, 2016 03:28 PM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Mar 21, 2016 03:26 PM
She needs this software on her computer:

OCLC,  putty.exe,  Trillian, Banner, OCLC,
Firefox, Google Chrome, IE, Adobe Reader XI, WOU
Gmail, Go to Meeting, SpyWare.bmp, PDFCreator,
QuickTime, FileZilla Client, Foxit Reader, Roxio
Creator Starter, Innovative Millennium. Microsoft
Office, JAVA
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Ranjit Kayastha Mar 21, 2016 03:16 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Ranjit Kayastha Mar 21, 2016 03:15 PM
****This is an email****
Yay!  I¿m here when ever. I¿m here from 7:00 to
4:00 Mon ¿ Wednesday.  Just let me know and I¿ll
be here.  As the accounting person here I need
certain financial files and emails.  I¿ve moved
everything on my H drive, but want to be sure that
my emails will be safe with a transfer??

Shelia
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Ranjit Kayastha Mar 21, 2016 03:04 PM
Send her an email asking for availability. 
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Babatunde Idahor Mar 09, 2016 11:26 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Mar 08, 2016 09:37 AM
Moved in AD
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Ruby Tidwell Mar 08, 2016 08:20 AM
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 08, 2016 08:20 AM
Ready to deploy
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Ruby Tidwell Mar 08, 2016 08:20 AM
Back on shelf
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Ruby Tidwell Mar 07, 2016 04:48 PM
Looks like this one is about done.  Running final 
Windows updates now.
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Dyl Karbia Mar 04, 2016 09:45 AM
Imaging the machine at the moment. It is located
on the imaging desk.
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Tricia Flaherty Mar 03, 2016 05:44 PM
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Mar 03, 2016 03:49 PM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Sheila Scott in LIB 209. The WOU # of the 
new computer is 20141146[Edit Inv] and the new monitor is 20140935[Edit Inv]. 
The WOU # of the old computer is 20101452[Edit Inv] and the old monitor 
is 20101488[Edit Inv]. The new equipment is on the GFA shelf in the 
hallway.
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