Service Request Ticket - # 59533

Service Request Ticket - # 59533

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Service Request Information

CONTACT	Name	Monge, Robert	Date	Mar 03, 2016 03:53 PM
	Department	Library & Media Services	Phone	88887
	Location		Email	monger@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3VTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3VTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20110897 SR59533 MAR2016: Adobe Captivate 5 WIN from P0076330, Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47 upgraded to Articulate Studio '09 VISA2010001822, CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723; Adobe CC20**(NAMED USER)Robert Monge subscription APR2018 Order#10447;
	Wired NIC	98:90:96:D5:7E:E9

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Mar 21, 2016 11:04 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Mar 21, 2016 09:51 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Jonathan Yoshikawa	Mar 21, 2016 09:51 AM	set up.	Add Attachment
Ruby Tidwell	Mar 21, 2016 08:56 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shandelle Plasker	Mar 21, 2016 08:11 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Shandelle Plasker	Mar 21, 2016 08:11 AM	Please do this setup at 9	Add Attachment
Babatunde Idahor	Mar 18, 2016 03:41 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Babatunde Idahor	Mar 18, 2016 03:40 PM	Scheduled for 9AM on Moday - 3/21/16	Add Attachment
Babatunde Idahor	Mar 14, 2016 11:59 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Shina Oladiti	Mar 08, 2016 11:39 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 08, 2016 11:39 AM	Yeah! It's done and the required softwares are installed	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:43 AM	Moved in AD	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:22 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:22 AM	I think this one is done - it's back on the shelf. Shina, can you confirm - is this one done? If so (including special software), please reassign to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 04, 2016 09:50 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 04, 2016 09:48 AM	TRANSFER to W#20141147 SR59533 MAR2016: Adobe Captivate 5 WIN from P0076330: T:\Adobe Captivate\Captivate_v5\Captivate_v5_WIN Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47 upgraded to Articulate Studio '09 VISA2010001822: PLEASE READ txt file for IMPORTANT MOVING INSTRUCTIONS T:\Articulate\E-LearningStudio09 CrazyTalk 5 Pro from VISA2008/08/1104:08:5 : T:\Reallusion- CrazyTalk upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723 : T:\camtasia\Studio8WIN & T:\Snagit\SnagitWINv11MAC2.1	Add Attachment
Sarah Pettigrew	Mar 03, 2016 03:53 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Robert Monge in LIB117B. The WOU # of the new computer is 20141147 and the new monitor is 20140936. The WOU # of the old computer is 20110897 and the old monitors are 20090973 and 20111014. The new equipment is on the GFA shelf in the hallway.	Add Attachment