Service Request Ticket - # 59537

Service Request Information

CONTACT Name Sullivan-Vance, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 09:43 AM
Department Student Success & Advising Office Phone 88389
Location Email sullivak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130532[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WDCFZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WDCFZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:A5:41

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 04, 2016 01:55 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 04, 2016 01:55 PM 
Web sites were being blocked by SourceFire.  Paul 
was able to identify the blocks.  I relayed the 
information back to Karen.
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Ruby Tidwell Mar 04, 2016 10:55 AM 
Task reassigned to John Rushing.
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Ruby Tidwell Mar 04, 2016 10:37 AM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault Mar 04, 2016 10:36 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Mar 04, 2016 09:43 AM 
Tina Palmer called in for Karen and said they were
in APSC 401 trying to open various web pages and
could not get the to open.
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