Service Request Ticket

Service Request Information

CONTACT	Name	McCannell, Rebecca	Date	Mar 04, 2016 10:04 AM
	Department	Creative Arts/Art	Phone	88442
	Location		Email	mccannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140008 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL143495	Location	PDR
	Model	ColorQube 8870	Hostname	ch303.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.76.25 Metered pin: 6896	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:53:A0:94

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 07, 2016 10:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Mar 07, 2016 10:43 AM	Xerox technician came down and installed a new gear. The problem has been fixed and is printing great now.	Add Attachment
Shandelle Plasker	Mar 04, 2016 11:30 AM	Called Xerox to have a technician come down with the part that needs to be fixed and install it. Ref#21136425	Add Attachment
Megan Thibeault	Mar 04, 2016 10:35 AM	91,720****	Add Attachment
Megan Thibeault	Mar 04, 2016 10:35 AM	91,710**	Add Attachment
Megan Thibeault	Mar 04, 2016 10:35 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Mar 04, 2016 10:35 AM	91,720 please call xerox	Add Attachment
Kyle Arthenayake	Mar 04, 2016 10:04 AM	Printer in room 303 of Campbell Hall had a n error message. Printer was turned off and on, but it still made jack hammer sounds	Add Attachment