Service Request Ticket - # 59548

Service Request Information

CONTACT Name Stalley, Jackson   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 02:11 PM
Department Library & Media Services Phone 88894
Location Email stalleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141149[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DD2NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. DD2NV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:53:2F


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public

Entered by Date Memo
Jonathan Yoshikawa Mar 22, 2016 02:51 PM
Task reassigned to Jonathan Yoshikawa.
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Jonathan Yoshikawa Mar 22, 2016 02:51 PM
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Mar 22, 2016 02:51 PM
updated driver
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Katie Halvorson Mar 22, 2016 01:31 PM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Mar 22, 2016 01:30 PM
Task reassigned to UCS Tech.
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Katie Halvorson Mar 22, 2016 01:30 PM
Task reassigned to UCS Tech.
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Katie Halvorson Mar 22, 2016 01:30 PM
I thought we had this corrected when the tech was
hre but as soon as he left, I was unable to get
sound from my speakers on the bottom of my
monitors or through headphones attached to the
monitors.

Thanks,
Jackson Stalley
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Ranjit Kayastha Mar 22, 2016 12:29 PM
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Mar 22, 2016 12:29 PM
DONE!
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Ranjit Kayastha Mar 22, 2016 12:29 PM
Delivered and did the setup. He kept one of the
new monitor of Sheila Scott too. W#20140935[Edit Inv]
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Ranjit Kayastha Mar 21, 2016 03:23 PM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Mar 21, 2016 01:47 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Katie Halvorson Mar 21, 2016 10:36 AM
He called and said he is around today till 5. 
Tomorrow he is around 8-5.
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Ruby Tidwell Mar 17, 2016 12:20 PM
Left VM to reschedule
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Megan Thibeault Mar 17, 2016 08:11 AM
Priority changed from (3) Priority to (2) High Priority.
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Babatunde Idahor Mar 15, 2016 12:46 PM
Task reassigned to UCS Tech.
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Babatunde Idahor Mar 15, 2016 12:44 PM
Scheduled deployment at 11am.(Thursday 16th)
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Babatunde Idahor Mar 14, 2016 01:06 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Babatunde Idahor Mar 14, 2016 12:57 PM
****Incoming e-mail****

I can be available most of next week but 
Wednesday or Thursday is best for me.  Let me 
know when is best for you and I will arrange my 
schedule to be here. There are several of us in 
this here of the library who will need 
Millennium installed on the new machines.
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Babatunde Idahor Mar 14, 2016 11:48 AM
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Mar 14, 2016 11:47 AM
**** Outgoing E-mail ****

Hi Jackson, 

My name is Tunde- I work here at the University Computing 
Services. We have a new Dell  machine to drop-off at your 
office. We need to know what time during the week you 
would be available - so we can deliver them.

Thanks.
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Babatunde Idahor Mar 14, 2016 11:43 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Shina Oladiti Mar 11, 2016 08:59 AM
Task reassigned to UCS Tech.
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Shina Oladiti Mar 11, 2016 08:59 AM
Moved in AD
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Shina Oladiti Mar 11, 2016 08:57 AM
The machine is done and ready to be deliver. 
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Ruby Tidwell Mar 08, 2016 03:31 PM
Started image - it's at the imaging station
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Sarah Pettigrew Mar 04, 2016 02:11 PM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Jackson Stalley in LIB 209. The WOU # of 
the new computer is 20141149[Edit Inv] and the new monitor is 
20140938[Edit Inv]. The WOU # of the old computer is 20101453[Edit Inv] and the 
old monitors are 20030938[Edit Inv] and 20101489[Edit Inv]. The new equipment 
is on the GFA shelf in the hallway. 
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