Service Request Ticket - # 59549

Service Request Information

CONTACT Name Baker, Stewart   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 02:16 PM
Department Library & Media Services Phone 88890
Location Email bakersc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150262[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BS5GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. BS5GH72 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old cpu W#20110140 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;

Wired NIC F8:CA:B8:48:B6:69


Wireless NIC 80:00:0B:D2:3D:36


Bluetooth NIC 80:00:0B:D2:3D:3A


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public

Entered by Date Memo
Babatunde Idahor Mar 11, 2016 12:56 PM
**** Outgoing Email from Tricia ****
Hello Nora,

As the techs are working through the Library replacements it has come up for 
at least one user(Stewart Baker) that they may want to get a Laptop dock so 
that they can continue using two displays like they could with the desktop 
station.  This is possible but not with just the standard laptop as it 
requires a Laptop dock which is above and beyond the cost of the standard 
replacement.  This is like what Janeanne Rockwell Kincanon and Elizabeth 
Brookbanks use at their stations.  Here is what that is if you get requests 
for users switching from desktop to laptop:
Dell E-Port Plus Advanced Port Replicator with USB 3.0 #331-6304  $164.99

Let me know if you have any questions.
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Babatunde Idahor Mar 11, 2016 12:04 PM
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Mar 11, 2016 12:04 PM
Inventory updated. Also, I think Stewart would 
need a docking station - because we wants to keep 
both monitors. I guess the department would have 
to put in a new request. 
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Babatunde Idahor Mar 11, 2016 11:51 AM
Laptop delivered.
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Babatunde Idahor Mar 10, 2016 05:03 PM
****** Outgoing E-mail*****

Hello Stewart,
My name is Tunde- I work here at the University 
Computing Services. We have a new Dell laptop 
to drop-off at your office. We need to know 
what time during the week you would be 
available - so we can deliver the laptop.
Thank you.

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Babatunde Idahor Mar 10, 2016 03:58 PM
Added to AD
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Babatunde Idahor Mar 10, 2016 03:58 PM
 Adobe Acrobat DC(Pro) -  serializing done.
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Babatunde Idahor Mar 09, 2016 11:23 AM
Task reassigned to Babatunde Idahor.
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Tricia Flaherty Mar 04, 2016 02:25 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 04, 2016 02:25 PM
transfer from old cpu W#20110140[Edit Inv] Adobe Acrobat DC
(Pro)subscription from XXXX2015004716 serialized
desktop NOV2015.
Installer and instructions for "serializing" an
Adobe Acrobat DC(subscription) can be found at: 
T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN
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Sarah Pettigrew Mar 04, 2016 02:16 PM
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to Stewart Baker in HL208A. The WOU # of the new 
laptop is 20150262[Edit Inv] and the old computer is 20110140[Edit Inv]. The new 
equipment is on the counter across from the storage shelves in 
ITC 008. 
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