Service Request Ticket - # 59550

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 02:23 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150263[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3Q5GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 3Q5GH72 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC F8:CA:B8:48:B9:BB


Wireless NIC 80:00:0B:D2:3D:27


Bluetooth NIC 80:00:0B:D2:3D:2B

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 21, 2016 11:53 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 21, 2016 11:53 AM 
Installed the millennium on her laptop.

The server name for Millennium software is
library.wou.edu and the software is in the I drive
under apps folder, there is millennium folder.
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Ranjit Kayastha Mar 18, 2016 04:24 PM 
Yesterday I dropped off the laptop to her and set
it up. She needed Office 32-bit and the office
2013 32-bit was not working so I installed office
2016 32-bit. She need the 32bit to use Access for
the software Clio. 
Did set up the printer too. 
Megan moved it to AD.

I only couldn't do the Millennium as nobody there
knows the server name. Upstairs in the room 209
some people knows about it. I told her I will be
there today, I was busy all day today. Just called
Jerrie Parpart, Nataniel and Sean O'Neil to ask
the server name, they all have already left. I
left a voice mail to Parpart. And I also did
called Lori And let her know the issue and told
her I will help her on Monday and sorry that I
couldn't be there today.
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Ranjit Kayastha Mar 17, 2016 09:24 AM 
Setup is completed and is ready to deploy.

Emailed her asking for availability.
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Ranjit Kayastha Mar 09, 2016 11:27 AM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Mar 09, 2016 11:27 AM 
Started Imaging!
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Sarah Pettigrew Mar 04, 2016 02:23 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to Lori Bullis in HL117. The WOU # of the new laptop is 
20150263[Edit Inv] and the old laptop is 20100758[Edit Inv]. The new equipment is 
on the counter across from the storage shelves in ITC 008.
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