Service Request Ticket - # 59551

Service Request Information

CONTACT Name McKiel, Allen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 02:27 PM
Department Library & Media Services Phone 88886
Location Email mckiela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150252[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C8NS362 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. C8NS362 Location PDR 2023 Giveaway

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:D8:DF


Wireless NIC DC:53:60:6E:FB:E0


Bluetooth NIC DC:53:60:6E:FB:E4

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 21, 2016 11:52 AM 
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Mar 21, 2016 11:52 AM 
setup is completed. bought back his old laptop
20110506[Edit Inv], did updated the inventory to, he has all
the drives and printer he needs.

DONE
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Shandelle Plasker Mar 21, 2016 08:12 AM 
Task reassigned to Ranjit Kayastha.
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Shandelle Plasker Mar 21, 2016 08:12 AM 
Please go set this up at 10AM
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Babatunde Idahor Mar 18, 2016 03:44 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Babatunde Idahor Mar 18, 2016 03:44 PM 
Scheduled for 10 A.M. 3/21/16
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Ruby Tidwell Mar 15, 2016 01:26 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 15, 2016 01:26 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Mar 15, 2016 01:26 PM 
Running final updates now; moved to AD and ready 
to deploy
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Ruby Tidwell Mar 15, 2016 10:46 AM 
Started image; it's at the imaging station
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Sarah Pettigrew Mar 04, 2016 02:27 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to Allen McKiel in LIB206A. The WOU # of the new laptop 
is 20150252[Edit Inv] and the old laptop is 20110506[Edit Inv]. The new equipment is 
on the counter across from the storage shelves in ITC 008.
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