Service Request Ticket - # 59552

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 02:37 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130220[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 283N8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 283N8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562, Adobe CC201* Full package from Student Tech license P0098889 renewed annually

Wired NIC B8:CA:3A:8A:DF:8E


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Shandelle Plasker Mar 18, 2016 09:52 AM
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 18, 2016 09:52 AM
Port B was already active so we only had to
activate port A and C.
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Jonathan Yoshikawa Mar 16, 2016 05:05 PM
Task reassigned to Shandelle Pepper.
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Jonathan Yoshikawa Mar 16, 2016 05:04 PM
room before HL228
050B071
port: A,B,C
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Shandelle Plasker Mar 16, 2016 01:28 PM
Task reassigned to Jonathan Yoshikawa.
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Shandelle Plasker Mar 16, 2016 01:28 PM
More information Please
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Jonathan Yoshikawa Mar 10, 2016 12:23 PM
Task reassigned to Shandelle Pepper.
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Jonathan Yoshikawa Mar 08, 2016 02:36 PM
setup just before 228.  
network jacks need to be activated.  
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Jonathan Yoshikawa Mar 07, 2016 11:38 AM
Task reassigned to Jonathan Yoshikawa.
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Tricia Flaherty Mar 04, 2016 02:40 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Mar 04, 2016 02:40 PM
cpus W#20130220[Edit Inv] & W#20130221[Edit Inv] are on inventory
counter ITC008 with monitors W#20140169[Edit Inv] and
W#20140170[Edit Inv] to be set up BEFORE SPRING TERM in MATH
CENTER HL228 NW corner 2nd floor as student use
stations
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Tricia Flaherty Mar 04, 2016 02:37 PM
****This is an email****
Laurie and Janeanne,

After discussing the need for stations in the Math
Center with Bill, we have decided to temporarily
place two PC desktop stations in the Math Center
area(HL228) that we will then be replace
July/August 2016 with Wyse clients like you find
in the rest of the Library stations.

 I will be putting a Service Request today for the
UCS Techs to set up and deliver these two PC
desktops.  You may need to have network jacks
checked with Telecom to see if they are active at
the 2 station locations.   I will make Janeanne
the contact unless you have a better point of
contact for this.  The UCS techs should be able to
get these setup in the next two weeks as their
scheduling allows so that the stations can be in
place prior to Spring Term.    Let me know if you
have any questions, etc.

Tricia Flaherty
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