Service Request Ticket - # 59555

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 03:21 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141151[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5Z3LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5Z3LV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRASFERRED from old CPU W#20101443 SR59555 MAR2016: Acrobat Pro v9 from P0072036

Wired NIC 98:90:96:DA:51:11

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 23, 2016 11:51 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Mar 23, 2016 11:51 AM 
I took out the fire wire adapter from the old
machine W#20101443[Edit Inv] and put it on the new one,
downloaded the driver and did test. It's working.

DONE!!
 Add Attachment
Ranjit Kayastha Mar 23, 2016 11:06 AM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Katie Halvorson Mar 23, 2016 10:57 AM 
Task reassigned to UCS Tech.
 Add Attachment
Katie Halvorson Mar 23, 2016 10:57 AM 
Task reassigned to UCS Tech.
 Add Attachment
Katie Halvorson Mar 23, 2016 10:57 AM 
Task reassigned to UCS Tech.
 Add Attachment
Katie Halvorson Mar 23, 2016 10:57 AM 
The old computer has a firewire port to plug in
the scanner but the new computer listed does not
have a firewire port on the computer to plug in
the scanner.
 Add Attachment
Jonathan Yoshikawa Mar 21, 2016 03:25 PM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Jonathan Yoshikawa Mar 21, 2016 03:25 PM 
set up
Add Attachment
Shandelle Plasker Mar 21, 2016 08:09 AM 
Task reassigned to Jonathan Yoshikawa.
 Add Attachment
Babatunde Idahor Mar 18, 2016 03:16 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
 Add Attachment
Babatunde Idahor Mar 18, 2016 03:16 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
 Add Attachment
Babatunde Idahor Mar 18, 2016 03:16 PM 
Scheduled for 10 A.M. on Monday 21st March, 2016
 Add Attachment
Babatunde Idahor Mar 18, 2016 03:05 PM 
All three machines added to AD.
 Add Attachment
Babatunde Idahor Mar 18, 2016 03:00 PM 
Task reassigned to UCS Tech.
 Add Attachment
Babatunde Idahor Mar 18, 2016 02:32 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Babatunde Idahor Mar 18, 2016 02:25 PM 
W#20141150:
Installed
Adobe Acrobat10Pro
Adobe Dreamweaver5_5_WIN
****************************

W#20141151:
Installed
Adobe Acrobat 9

****************************

W#20141152:
Installed
Adobe Dreamweaver_5_WIN
AdobeAcrobatProDC_WIN
Add Attachment
Babatunde Idahor Mar 16, 2016 04:28 PM 
Imaging..
20141150[Edit Inv]
20141151[Edit Inv]
20141152[Edit Inv]
 Add Attachment
Babatunde Idahor Mar 16, 2016 04:24 PM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Tricia Flaherty Mar 10, 2016 12:25 PM 
I have installed on W#20141150-PS Unit- Reference
Desk (HL Lobby) an extra 8 GB of RAM for Total of
16GB that Library had ordered(order#9021).
Add Attachment
Tricia Flaherty Mar 04, 2016 03:51 PM 
Task reassigned to New Equip. Setup.
 Add Attachment
Tricia Flaherty Mar 04, 2016 03:51 PM 
for Copy Center (HL103)

New computer- W#20141151[Edit Inv] TRASFER from old CPU
W#20101443[Edit Inv]
Acrobat Pro v9 from P0072036
Installer and S# at:
T:\Adobe Acrobat\Acrobat 9 Pro
 Add Attachment
Tricia Flaherty Mar 04, 2016 03:42 PM 
for PS Unit- Reference Desk (HL Lobby)

New computer- 20141150[Edit Inv] TRANSFER from old CPU
W#20101446[Edit Inv]
Adobe Acrobat Pro 10 WIN 
Installer and S# at:
T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN

DreamWeaver CS5.5 WIN from P0071871
Installer and S# at: 
T:\Adobe
Dreamweaver\DreamweaverCS5_5\DreamweaverCS5_5_WIN
 Add Attachment
Tricia Flaherty Mar 04, 2016 03:30 PM 
for PS Unit- Info Desk (HL Lobby)
New computer-20141152[Edit Inv] TRANSFER from old cpu W#20101444[Edit Inv]
DreamWeaver CS5.5 WIN from P0071871;
Installer and S# at: 
T:\Adobe
Dreamweaver\DreamweaverCS5_5\DreamweaverCS5_5_WIN

Adobe Acrobat DC (Pro)subscription from
XXXX2015004716 serialized desktop NOV2015;
Installer and instructions for "serializing" an
Adobe Acrobat DC(subscription) can be found at: 
T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN
 Add Attachment
Sarah Pettigrew Mar 04, 2016 03:21 PM 
NEW EQUIP SETUP: (GFA) Three Dell computers and monitors need to be setup and delivered to 
Hamersly Library.
The new stations are:

PS Unit- Info Desk (HL Lobby)
New computer-20141152, New monitor-20140941
Old computer -20101444, Old monitor -20101484

PS Unit- Reference Desk (HL Lobby)
New computer- 20141150 (additional RAM on order #9021), New monitor -20140939
Old computer- 20101446, Old monitors -20070243 & 20101486

Copy Center (HL103)
New computer -20141151, New monitor -20140940
Old computer -20101443, Old monitor- 20101474

Contact Chris Mansayon for setup and delivery information. The new equipment is on the GFA 
shelf in the hallway.
 Add Attachment