Service Request Ticket - # 59557

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 03:55 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141153[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6W3LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6W3LV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018;

Wired NIC 98:90:96:DA:51:45


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Mar 24, 2016 08:54 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Mar 24, 2016 08:52 AM
Delivered the computers and set it up. 
One of the machine has office 2013 32-bit and the
other has office 2016 32-bit as the software Clio
was not working on one as it needs Access 32bit. 

Gave one extra monitor to student worker area
W#20101500[Edit Inv], it has a older 2007 monitor which I PDR.

Updated the inventory.

DONE!!
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Ranjit Kayastha Mar 23, 2016 09:23 AM
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Mar 23, 2016 08:20 AM
Anytime except 1-2 today
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Ranjit Kayastha Mar 23, 2016 08:08 AM
Left VM asking for avialibility.
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Ranjit Kayastha Mar 23, 2016 08:06 AM
After setting up the machine remove the office 13
which is 64bit and then install the 23-bit office,
which will run the Clio and if that doesn't work
office 2016 32bit also runs Clio.
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Babatunde Idahor Mar 15, 2016 12:17 PM
Hello Lori,

Clio will run on a 64-bit computer with the 
latest version of Windows.  Clio needs a 
version of Access that is 32-bit.  

Judd
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Babatunde Idahor Mar 14, 2016 01:09 PM
**** Incoming E-mail ****
Hi Babatunde,
Below is a screenshot of the Ariel workstation. 
The ILL workstation will be the same.  The Clio  
E-Delivery icon is a MySQL program...please see 
screen shot below.  Clio version 6.7.3 is 
software that I install.  

Please note: There were compatibility issues 
with the previous/current computers.  Which 
version of Windows will be installed?  I would 
like to double check with CLIO IT people...or 
better yet, maybe you could speak/email 
directly with Judd Knight, Clio software 
support to learn compatibility needs to ensure 
smooth transition to the new computers (copied 
on this email). 

Please contact me if you have questions.

thank you!
Lori Bullis 
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image (1).png
image (2).png
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Babatunde Idahor Mar 14, 2016 12:05 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Babatunde Idahor Mar 14, 2016 12:05 PM
**** Out-going E-mail *****
Hi Lori,


Description: NEW EQUIP SETUP:  Two Dell computers and monitors need to  
be setup and delivered to Hamersely Library.

The stations to be replaced are:
CD Unit-Ariel System (ILL)
New computer - 20141153[Edit Inv], New monitor - 20140942[Edit Inv]
Old computer -20101442[Edit Inv], old monitor - 20101475[Edit Inv]

CD Unit Student Worker (ILL)
New computer -20141154[Edit Inv], new monitor -20140943[Edit Inv]
Old computer -20101441[Edit Inv], old monitor -20101476[Edit Inv]


Is there any additional software you need on this machine besides the 
basics(MS Suite, browsers)? Do you have any availability for the 
delivery and setup of this new    machine 


Thanks,
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Ruby Tidwell Mar 10, 2016 02:08 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 10, 2016 02:08 PM
Both completed updates and are back on the shelf.  
Ready to deploy.
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Ruby Tidwell Mar 09, 2016 09:43 AM
Both are running final updates now, all other prep 
completed (no special software).

Both moved in AD.
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Ruby Tidwell Mar 08, 2016 03:31 PM
Started both machines - at the imaging station
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Sarah Pettigrew Mar 04, 2016 03:55 PM
NEW EQUIP SETUP: (GFA) Two Dell computers and monitors need to be 
setup and delivered to Hamersely Library.
The stations to be replaced are:
CD Unit-Ariel System (ILL)
New computer - 20141153[Edit Inv], New monitor - 20140942[Edit Inv]
Old computer -20101442[Edit Inv], old monitor - 20101475[Edit Inv]

CD Unit Student Worker (ILL)
New computer -20141154[Edit Inv], new monitor -20140943[Edit Inv]
Old computer -20101441[Edit Inv], old monitor -20101476[Edit Inv]

Contact Lori Bullis for setup and delivery information. The new 
equipment is on the GFA shelf in the hallway.
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