Service Request Ticket - # 59558

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2016 04:10 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141155[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. F72NV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old cpu W#20090926 SR59558 MAR2016: Adobe Captivate 5 WIN from P0076330, Adobve Illustrator CS5 WIN from P0080082

Wired NIC 98:90:96:DA:51:59

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Mar 21, 2016 12:14 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Babatunde Idahor Mar 21, 2016 11:48 AM 
Delivered. Inventory updated.
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Babatunde Idahor Mar 21, 2016 09:38 AM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Mar 18, 2016 03:14 PM 
Left VM for availability.
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Jonathan Yoshikawa Mar 16, 2016 04:50 PM 
Task reassigned to UCS Tech.
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Jonathan Yoshikawa Mar 16, 2016 11:31 AM 
Task reassigned to Jonathan Yoshikawa.
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Ruby Tidwell Mar 15, 2016 03:43 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 15, 2016 03:43 PM 
Both moved in AD; finishing Windows updates now
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Babatunde Idahor Mar 15, 2016 03:40 PM 
Task reassigned to Ruby Tidwell.
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Babatunde Idahor Mar 15, 2016 03:40 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Mar 15, 2016 03:40 PM 
W20141155 and W20141156 add to AD.
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Babatunde Idahor Mar 15, 2016 03:38 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Babatunde Idahor Mar 15, 2016 03:37 PM 
Special installed:
Adobe Captivate 5 WIN
Adobe Illustrator CS5 WIN
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Babatunde Idahor Mar 15, 2016 01:22 PM 
Imaging...
 20141155[Edit Inv]
 20141156[Edit Inv]
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Babatunde Idahor Mar 15, 2016 12:54 PM 
Task reassigned to Babatunde Idahor.
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Tricia Flaherty Mar 04, 2016 04:29 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 04, 2016 04:29 PM 
for  PS Unit - student/testing station
TRANSFER to new cpu W#20141155: 
Adobe Captivate 5 WIN from P0076330
Installer and S# at:
T:\Adobe Captivate\Captivate_v5\Captivate_v5_WIN

Adobve Illustrator CS5 WIN from P0080082
Installer and S# at:
T:\Adobe Illustrator\IllustratorCS5WIN
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Sarah Pettigrew Mar 04, 2016 04:20 PM 
There is also a setup for PS Unit - student/testing station
New computer - 20141155[Edit Inv], new monitor 20140944[Edit Inv]
Old computer - 20090926[Edit Inv], old monitor - 2090972
This new equipment is also on the GFA shelf in the hallway.
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Sarah Pettigrew Mar 04, 2016 04:10 PM 
NEW EQUIP SETUP: (GFA) Two Dell computers and monitors need 
to be setup and delivered to HL117.
The stations being replaced are:

PS Unit - Stacks Student Worker
New computer - 20141156[Edit Inv], new monitor - 20140945[Edit Inv]
Old computer - 20101455[Edit Inv], old monitor - 20101510[Edit Inv]

Contact Janeanne Rockwell-Kincannon for setup and delivery 
information. The new equipment is on the GFA shelf in the 
hallway.
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