Service Request Ticket

Service Request Information

CONTACT	Name	Lydum, Randi	Date	Mar 07, 2016 08:32 AM
	Department	Athletics	Phone	88121
	Location		Email	lydumr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091640 (opens in a new window)	Bldg/Room	AD 302A
	Service Tag		Description	Xerox Phaser 3600DN Mono Laser Printer
	Serial No.	MHB867190	Location	Sports Information
	Model	P3600/DN	Hostname
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Printer maint:Xerox 3600 feed roller #JC97-02233A from VISA2015004713 replaced JUL2015 on SR57536	Ink/Toner Refill
	Wired NIC	00:00:AA:BE:03:95

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 08, 2016 12:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 08, 2016 12:09 PM	fixed and returned	Add Attachment
Megan Thibeault	Mar 08, 2016 08:42 AM	Reached out to Moe to see if he has seen this before. The manual doesn't have these errors in it. I've googled but haven't found much.	Add Attachment
Megan Thibeault	Mar 08, 2016 08:35 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 08, 2016 08:35 AM		Add Attachment
Dyl Karbia	Mar 07, 2016 09:48 AM	I was able to get hold of Randi and check the printer it continue to give error message stated in the service request. This could be a hardware problem. I need to check out the error message online.	Add Attachment
Katie Halvorson	Mar 07, 2016 08:32 AM	**This is an email** Error Code- MM AllocBlk 29 7 WINS Printer #-20091640 Phaser 3600 Thanks, Randi	Add Attachment
Katie Halvorson	Mar 07, 2016 08:32 AM	Good morning, The printer in ADmin 302 (Athletics) reads Internal Error. Any suggestions?? I have already tried turning it off/on. Thanks, Randi	Add Attachment