Service Request Ticket - # 59563

Service Request Information

CONTACT Name Gabaldon Winningham, Camila   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2016 09:37 AM
Department Library & Media Services Phone 88653
Location Email gabaldoc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141157[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 392NV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old cpu W#20101438 SR59563 MAR2016:Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;

Wired NIC 98:90:96:DA:51:C7


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Mar 28, 2016 04:54 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 28, 2016 04:54 PM
Talked to Jackson today the label printer is working.
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Ranjit Kayastha Mar 25, 2016 03:50 PM
Left a VM to Camilla explaining everything.
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Ranjit Kayastha Mar 25, 2016 03:46 PM
Zebra LTP 2844 is the label maker that needs to be
setup. I removed everything that Jonathan did and
tried all the drivers and software's that I can
find. Nothing worked at the beginning. Finally one
of the software worked.
Now I can go to the Devices and Printers and open
the printer properties and do test print, that's
working. But as nobody was in the office I
couldn't figure out the software that they use for
it. I tried some but it didn't worked.
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Ranjit Kayastha Mar 25, 2016 09:28 AM
Task reassigned to Ranjit Kayastha.
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Jonathan Yoshikawa Mar 24, 2016 12:48 PM
Task reassigned to UCS Tech.
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Jonathan Yoshikawa Mar 24, 2016 12:48 PM
ZebraDesigner label maker has driver issues.  
tried to update driver but failed.  
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Jonathan Yoshikawa Mar 24, 2016 08:30 AM
Task reassigned to Jonathan Yoshikawa.
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Katie Halvorson Mar 23, 2016 02:39 PM
Task reassigned to UCS Tech.
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Katie Halvorson Mar 23, 2016 02:39 PM
Task reassigned to UCS Tech.
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Katie Halvorson Mar 23, 2016 02:39 PM
20141160[Edit Inv] computer is supposed to have label
printer connected to this computer.  The software
is not on the computer but the label machine is
plugged into this computer.  
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Jonathan Yoshikawa Mar 22, 2016 01:56 PM
Task reassigned to Babatunde Idahor.
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Jonathan Yoshikawa Mar 22, 2016 01:56 PM
set up
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Jonathan Yoshikawa Mar 22, 2016 08:07 AM
Task reassigned to Jonathan Yoshikawa.
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Ranjit Kayastha Mar 21, 2016 02:56 PM
Send email asking for availability.
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Babatunde Idahor Mar 21, 2016 12:13 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Babatunde Idahor Mar 21, 2016 11:44 AM
Task reassigned to UCS Tech.
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Babatunde Idahor Mar 21, 2016 09:56 AM
HL209 PS Unit Student Worker
New computer - 20141157[Edit Inv]
Special software:
Adobe Acrobat DC (Pro)


HL209 TS Unit Student Worker 4
New computer - 20141158[Edit Inv]
Special software: N/A



HL209 TS Student Station (by Copy Machine-North 
Corner)
New computer - 20141159[Edit Inv]
Special software: N/A



HL209 TS Student Worker 3 (New computer - 20141160)
Special software:
Adobe Photoshop Extended CS5 WIN
Adobe Acrobat DC
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Babatunde Idahor Mar 21, 2016 09:16 AM
Task reassigned to Babatunde Idahor.
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Ruby Tidwell Mar 21, 2016 07:53 AM
Task reassigned to New Equip. Setup.
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Babatunde Idahor Mar 18, 2016 04:45 PM
Imaging...
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Babatunde Idahor Mar 18, 2016 04:42 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Mar 07, 2016 10:11 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 07, 2016 10:09 AM
HL209 TS Student Worker 3 -New computer - W#20141160[Edit Inv]
transfer from old cpu W#20101471[Edit Inv] 

Adobe Photoshop Extended CS5 WIN from P0071871
Installer and S# at: 
T:\Adobe Photoshop\PhotoshopExtendedCS5WIN

Adobe Acrobat DC
(Pro)subscription from XXXX2015004716 serialized
desktop NOV2015.
Installer and instructions for "serializing" an
Adobe Acrobat DC(subscription) can be found at: 
T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN

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Tricia Flaherty Mar 07, 2016 09:53 AM
TS Student Station (by Copy Machine-North
Corner)-W#20141157[Edit Inv]
transfer from old cpu W#20101438[Edit Inv] Adobe Acrobat DC
(Pro)subscription from XXXX2015004716 serialized
desktop NOV2015.
Installer and instructions for "serializing" an
Adobe Acrobat DC(subscription) can be found at: 
T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN
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Sarah Pettigrew Mar 07, 2016 09:37 AM
NEW EQUIP SETUP: (GFA) Four Dell computers and monitors need to be setup and delivered to 
Hamersly Library. Contact Camila Gabaldon for setup and delivery information. 
The stations are for the following locations:

HL209 PS Unit Student Worker
New computer - 20141157, new monitor - 20140930
Old computer - 20101456, old monitor - 20101511

HL209 TS Unit Student Worker 4
New computer - 20141158, new monitor - 20140946
Old computer - 20101457, old monitors - 20101512, 20070267

HL209 TS Student Station (by Copy Machine-North Corner)
New computer - 20141159, new monitor - 20140947
Old computer - 20101438, old monitor - 20101479

HL209 TS Student Worker 3
New computer - 20141160, new monitor 20140948
Old computer - 20101471, old monitor 20101500

The new equipment with station W#20141157 is on the GFA shelf in the hallway. The remaining 
new equipment is on the counter across from the storage shelves in ITC 008.
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