Service Request Ticket

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Service Request Information

CONTACT	Name	Booth, Paula	Date	Mar 07, 2016 09:47 AM
	Department	Creative Arts/Art	Phone	88607
	Location		Email	boothp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140665 (opens in a new window)	Bldg/Room	CH 103
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B1DV30	Location	Paula Booth, NTT
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298; TRANSFER TO NEW LAPTOP from W#20100206 SR59564: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	98:5A:EB:CC:90:0D
	Wireless NIC	C0:CE:CD:EB:70:45
	Bluetooth NIC	C0:CE:CD:EB:70:46

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Apr 25, 2016 12:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Apr 22, 2016 07:47 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ruby Tidwell	Apr 22, 2016 07:47 AM	Thanks for following up! Yeah, please let her know we don't have the data anymore... & to please back up to a network drive. =/	Add Attachment
Jonathan Yoshikawa	Apr 21, 2016 12:21 PM	wiped it. i can talk to her	Add Attachment
Ruby Tidwell	Apr 21, 2016 08:04 AM	Looks like her old MacBook was 20100206 - does anyone know where that is? If we still have that and it hasn't been wiped yet, we can probably recover the data. If it's been reimaged (jamf), we won't be able to recover anything.	Add Attachment
Amy Anderson	Apr 20, 2016 03:15 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Apr 20, 2016 03:15 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Apr 20, 2016 03:15 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Amy Anderson	Apr 20, 2016 03:15 PM	Paula called back saying she did not transfer her photo files over to her new computer. She was wondering if the files are still available for her to transfer over. She is available Friday, 4/22 after 12.	Add Attachment
Jonathan Yoshikawa	Apr 06, 2016 02:06 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Apr 06, 2016 02:06 PM	W20100206 @009 Reimaging...	Add Attachment
Jonathan Yoshikawa	Apr 05, 2016 09:56 PM	left VM	Add Attachment
Megan Thibeault	Apr 05, 2016 10:27 AM	update?	Add Attachment
Jonathan Yoshikawa	Mar 30, 2016 03:45 PM	Paula still backing up	Add Attachment
Jonathan Yoshikawa	Mar 16, 2016 11:12 AM	she'll be bringing cpu friday.	Add Attachment
Jonathan Yoshikawa	Mar 15, 2016 09:34 AM	Sharp.	Add Attachment
Jessie Bergantinos	Mar 14, 2016 03:53 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jessie Bergantinos	Mar 14, 2016 03:53 PM	Please drop off at 12:30pm sharp. She will only be in her office from 12:30-1.	Add Attachment
Jonathan Yoshikawa	Mar 14, 2016 10:33 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Mar 14, 2016 09:00 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Ruby Tidwell	Mar 09, 2016 05:46 PM	**This is an email** Hi! I am backing up today - it is taking a long time since I have a lot of photographs. I am available Friday or Monday. Thanks!! Paula	Add Attachment
Ruby Tidwell	Mar 09, 2016 08:39 AM	Sent email for availability	Add Attachment
Ruby Tidwell	Mar 08, 2016 02:50 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 08, 2016 02:50 PM	Updates would not download, but all is functioning and licensed.	Add Attachment
Ruby Tidwell	Mar 08, 2016 01:27 PM	Installed and licensed (with respective keys) the specified media. Running Adobe updates now.	Add Attachment
Ruby Tidwell	Mar 08, 2016 10:24 AM	Standard prep completed; began first install disk	Add Attachment
Ruby Tidwell	Mar 08, 2016 08:20 AM	Starting JAMF - it's at the imaging desk	Add Attachment
Tricia Flaherty	Mar 07, 2016 04:46 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 07, 2016 04:46 PM	CD media is with laptop but return to Tricia when done. Please note that Acrobat v9 is a separate installer and Serial key but on the Media too and InDesign is separate disk and Key as well.	Add Attachment
Tricia Flaherty	Mar 07, 2016 04:34 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Mar 07, 2016 04:34 PM	Laptop W#20140665 will be on shelf by Inventory Counter in ITC008 with New Equip Setup form. She will have software to TRANSFER: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114	Add Attachment
Katie Halvorson	Mar 07, 2016 09:53 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Katie Halvorson	Mar 07, 2016 09:53 AM	Talked with Megan because her charger is broken and she is GFA eligible for a machine/charger. She would like some contact on how to start the process of getting a new machine.	Add Attachment
Katie Halvorson	Mar 07, 2016 09:47 AM	Her computer is running really slow. She also is worried she needs to update her OS and would like that done as well. Indesign Adobe professional Photoshop Illustrator are all software she uses often and wants to make sure they are back on her computer and not lagging so much. She is going to back up all her info today to her network drives.	Add Attachment