Service Request Ticket - # 59565

Service Request Ticket - # 59565

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Service Request Information

CONTACT	Name	Pagel, Lori	Date	Mar 07, 2016 10:31 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141163 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	CW3LV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:4F:83

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Apr 05, 2016 09:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Apr 05, 2016 09:55 PM	John rushing changed power cord.	Add Attachment
Jonathan Yoshikawa	Apr 01, 2016 12:15 PM	Rewired optiplex for SR 59793...working condition software named AlmaOffline tandem with dropbox installed on checkout boxes.	Add Attachment
Ruby Tidwell	Mar 31, 2016 08:25 AM	See SR 59793 regarding 20141163	Add Attachment
Jonathan Yoshikawa	Mar 30, 2016 03:46 PM	checkout computers needs Alma offline. waiting for janeanes approval for setup of alma.	Add Attachment
Megan Thibeault	Mar 28, 2016 02:22 PM	Lori needs additional software on the machines. Jonathan is meeting with her now and will update the ticket when he is done.	Add Attachment
Jonathan Yoshikawa	Mar 24, 2016 12:50 PM	set up cpu @Checkout desk ...brought back old room 103 has a new cpu already... brought back new	Add Attachment
Jonathan Yoshikawa	Mar 24, 2016 09:15 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ruby Tidwell	Mar 23, 2016 11:53 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 23, 2016 11:50 AM	Standard prep performed on all & moved in AD - still need to check with Lori Pagel to see about any special software or configurations	Add Attachment
Ruby Tidwell	Mar 23, 2016 08:54 AM	Started images; all are at the imaging station	Add Attachment
Sarah Pettigrew	Mar 07, 2016 10:31 AM	NEW EQUIP SETUP: (GFA) Three Dell computers and monitors need to be setup and delivered to Hamersly Library. Contact Lori Pagel for setup and delivery information. The stations are for the following locations: HL Reserves PS Unit - Reserves Room 103 New computer - 20141163, new monitor - 20140951 Old computer - 20101445, old monitor - 20101485 HL Lobby PS Unit - Checkout Desk North New computer - 20141161, new monitor - 20140949 Old computer - 20101434, old monitor - 20101483 HL Lobby PS Unit - Checkout Desk South New computer - 20141162, new monitor - 20140950 Old computer - 20101435, old monitor - 20101482 The new equipment is on the counter across from the storage shelves in ITC 008. NOT ON THE GFA SHELF	Add Attachment