Service Request Ticket - # 59581

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2016 02:37 PM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141165[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 892NV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:52:B8

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 29, 2016 10:31 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Shandelle Plasker Mar 29, 2016 10:31 AM 
This has all been done and setup. There was one
monitor that was suppose to be brought back that
was not in the office. I asked Nora if she knew
were it was and she said she doesn't remember
there ever being two monitors at this station. The
missing monitor is WOU#20101478[Edit Inv]. I will be sending
a tech down to search for it.
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Shandelle Plasker Mar 18, 2016 10:32 AM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Mar 18, 2016 10:31 AM 
She will not be here all of next week. I have
scheduled a time for 10am on March 28th for this.
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Ruby Tidwell Mar 16, 2016 01:28 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Mar 16, 2016 01:28 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 16, 2016 01:28 PM 
All back on shelf
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Ruby Tidwell Mar 16, 2016 10:15 AM 
Both computers and the laptop are at the imaging 
station - running final updates now and then ready 
to deploy.  All three moved in AD.
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Ruby Tidwell Mar 16, 2016 08:17 AM 
Task reassigned to Ruby Tidwell.
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Sarah Pettigrew Mar 08, 2016 02:37 PM 
NEW EQUIP SETUP: (GFA) Two Dell computers and monitors and a Dell laptop need to be setup and 
delivered to HL206. Contact Nora Solvedt for setup and delivery information. The stations are for the 
following locations:

HL206 Admin Student Computer #2
New computer - 20141165, new monitor - 20140953
Old computer - 20101439, old monitors - 20070259, 20101478

HL206 Admin Student Computer #3
New laptop - 20150264 (*Make Nora Solvedt an ADMIN*)
Old computer - 20110165, old monitor - 20110205

HL206 AD Unit - Reception 206
New computer - 20141164, new monitor - 20140952
Old computer - 20101440, old monitor - 20101477

The new equipment is on the counter across from the storage shelves in ITC 008. *NOT ON THE GFA 
SHELF*
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