Service Request Ticket - # 59582

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2016 02:53 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150026[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706XFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:3D:AC


Wireless NIC AC:29:3A:9E:E8:61


Bluetooth NIC AC:29:3A:9E:E8:62

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 10, 2016 03:53 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 10, 2016 03:53 PM 
Had a confusion, as there were already two working
keyboards on the instructor station. I took John
with me and he showed me which one he swapped. We
bought the one keyboard that was extra.
The instructor station keyboard is working.
DONE!!
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Jessie Bergantinos Mar 10, 2016 09:15 AM 
Diane says there will be someone there from
12:30-3pm today
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Ranjit Kayastha Mar 10, 2016 08:42 AM 
Left a Vm to both Jennifer and Diane.

I left a VM yesterday also to Diane.
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Ranjit Kayastha Mar 09, 2016 12:38 PM 
Went there, nobody was there. All the Mac had the
keyboard and the instructor station has two
keyboards. I got confused. Need to go there when
someone who know the issue will be there.
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Ranjit Kayastha Mar 09, 2016 11:46 AM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Mar 09, 2016 11:44 AM 
Jon went yesterday, I guess no one was there so he
came back. I will go and check today after 12.
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Ruby Tidwell Mar 09, 2016 08:55 AM 
Jon, did the keyboard swap solve the problem?
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Ruby Tidwell Mar 09, 2016 08:55 AM 
****This is an email****

Hello -
Responding to a voice message just now regarding
this request... I will not be on campus today, but
I believe Professor Diane Tarter will be in ITC
210 roughly 10-11:50am and again 12-1:50pm. She
knows about the issue.

Thanks!
Jen
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Dyl Karbia Mar 09, 2016 08:41 AM 
Left VM
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Jonathan Yoshikawa Mar 08, 2016 04:02 PM 
swapped out.
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Katie Halvorson Mar 08, 2016 02:53 PM 
****This is an email****
Hello -

At the instructor's station (#20150026) in ITC210,
the keyboard has suddenly ceased working properly.
The keyboard is #20110416[Edit Inv]. It will allow input of
characters but will not recognize other keys, like
Shift, Tab, etc. This prevents login passwords
from being read, as they have uppercase letters.
Currently I have 'borrowed' the keyboard from
another station, the back corner Mac.

Thanks,
Jen
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