Service Request Ticket - # 59584

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2016 03:28 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150265[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 7NBGH72 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old CPU W#20101436 SR59584 MAR2016: Adobe Acrobat Pro 10 WIN and Photoshop Extended CS5 WIN from P0081871

Wired NIC F8:CA:B8:48:B7:0D


Wireless NIC 80:00:0B:D4:E8:88


Bluetooth NIC 80:00:0B:D4:E8:8C


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Mar 16, 2016 01:15 PM
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Mar 16, 2016 01:15 PM
Two of the machines were not moved in AD. Ruby
moved it to AD.
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Ranjit Kayastha Mar 16, 2016 01:11 PM
Currently she has kept one of the old machine too:

HL301B CD Unit - Archives Workroom #1
New laptop - 20150265[Edit Inv]
Old computer - 20101436[Edit Inv], old monitors - 20070257[Edit Inv],
20101481[Edit Inv]


She talked to Megan and she will be talking about
it with Tricia.
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Ranjit Kayastha Mar 16, 2016 01:09 PM
Delivered all the machines and set it up.
Everything is working fine.

Updated all the machines in the Inventory too. 

DONE!
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Megan Thibeault Mar 16, 2016 09:06 AM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Mar 16, 2016 09:06 AM
Can you please do this!
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Babatunde Idahor Mar 15, 2016 12:18 PM
Task reassigned to UCS Tech.
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Babatunde Idahor Mar 14, 2016 12:56 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Babatunde Idahor Mar 14, 2016 11:58 AM
**** Outgoing E-mail *****

Yes, we have Adobe Acrobat 9 installed on all machines. 
Can I get the model of the Epson scanner? Are the scanners connected over the network or directly via usb 
to the machines in your office?

**** Incoming E-mail *****

On Mon, Mar 14, 2016 at 11:47 AM, Jerrie Lee Parpart  wrote:
Hello - 
I am here all afternoon today (Monday March 14).  I wanted to be sure that each of these machines has the 
Adobe Acrobat9 Pro software.  
One of these has the software for the Epson Scanner.  Will you able able to assist in transferring that to 
the new machine. 
Thank you for your assistance,

Jerrie Lee
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Babatunde Idahor Mar 14, 2016 11:26 AM
**** Out going E-mail ****
Hello Jerrie,

My name is Tunde- I work here at the University Computing Services. 
We have some new Dell laptops and machines to drop-off at your 
office. We need to know what time during the week you would be 
available - so we can deliver them. 

Designated to :
HL Archives/Exhibits WOU Archives Laptop
HL301B CD Unit - Archives Workroom #1
HL208 TS unit used for Archives (next to SB)
HL209 Archives - Student Worker (opposite JS)

Thank you.

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Babatunde Idahor Mar 11, 2016 04:58 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Babatunde Idahor Mar 11, 2016 04:58 PM
Done: 
HL209 Archives - Student Worker (opposite JS)
New computer - 20141166[Edit Inv]
Adobe Acrobat DC (Pro) DC_WIN
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Babatunde Idahor Mar 11, 2016 12:42 PM
DONE:
HL Archives/Exhibits WOU Archives Laptop
New laptop - 20150266[Edit Inv]
Jerrie Parpart added as an admin.
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Babatunde Idahor Mar 09, 2016 04:49 PM
DONE:  	
HL301B CD Unit - Archives Workroom #1 -
W#20150265[Edit Inv]
Adobe Photoshop Extended CS5
Adobe Acrobat X Pro
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Babatunde Idahor Mar 09, 2016 04:13 PM
DONE:  	
HL208 TS unit used for Archives (next to SB) -
W#20141167[Edit Inv]
Adobe Photoshop Extended CS5
Adobe Acrobat DC (Pro)
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Babatunde Idahor Mar 09, 2016 11:37 AM
Task reassigned to Babatunde Idahor.
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Tricia Flaherty Mar 09, 2016 11:29 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 09, 2016 11:29 AM
HL209 Archives - Student Worker (opposite JS)
New computer W#20141166[Edit Inv]
TRANSFER from Old computer W#20101467:
Adobe Acrobat DC (Pro)subscription from
XXXX2015004716 serialized desktop NOV2015;
Installer and instructions for "serializing" an
Adobe Acrobat DC(subscription) can be found at: 
T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN
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Tricia Flaherty Mar 09, 2016 11:24 AM
HL208 TS unit used for Archives (next to SB)
New computer W#20141167[Edit Inv]
TRANSFER from Old computer W#20101436:
Photoshop Extended CS5 WIN from P0081871
Installer and S# at: 
T:\Adobe Photoshop\PhotoshopExtendedCS5WIN
and 
Adobe Acrobat DC (Pro)subscription from
XXXX2015004716 serialized desktop NOV2015;
Installer and instructions for "serializing" an
Adobe Acrobat DC(subscription) can be found at: 
T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN
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Tricia Flaherty Mar 09, 2016 11:15 AM
HL301B CD Unit - Archives Workroom #1
New laptop W20150265
TRANSFER from Old computer W#20101436:

Adobe Acrobat Pro 10 WIN from P0081871
Installer and S# at:
T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN
and
Photoshop Extended CS5 WIN from P0081871
Installer and S# at: 
T:\Adobe Photoshop\PhotoshopExtendedCS5WIN
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Tricia Flaherty Mar 09, 2016 10:59 AM
HL Archives/Exhibits WOU Archives Laptop
New laptop - 20150266[Edit Inv]
TRANSFERRED from old laptop W#20100753[Edit Inv]
Oxygen XML Editor(original v13 VISA2011002717)
current maint release v17 on VISA2015004705
download latest version here:
https://www.oxygenxml.com/xml_editor/download_oxygenxml_editor.html

and use license info at:
T:\OxygenXML_Editor\XMLEditor_v17
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Sarah Pettigrew Mar 08, 2016 03:40 PM
*On the new laptops W#20150265[Edit Inv] and 20150266[Edit Inv] make Jerrie 
Parpart and ADMIN*
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Sarah Pettigrew Mar 08, 2016 03:28 PM
NEW EQUIP SETUP: (GFA) Two Dell computers and monitors and two laptops 
need to be setup and delivered to Hamersly Library. Contact Jerrie Parpart for 
setup and delivery information. The stations are for the following locations:

HL Archives/Exhibits WOU Archives Laptop
New laptop - 20150266
Old laptop - 20100753

HL301B CD Unit - Archives Workroom #1
New laptop - 20150265
Old computer - 20101436, old monitors - 20070257, 20101481

HL208 TS unit used for Archives (next to SB)
New computer - 20141167, new monitor - 20140955
Old computer - 20101437, old monitor - 20070258

HL209 Archives - Student Worker (opposite JS)
New computer - 20141166, new monitor - 20140954
Old computer - 20101467, old monitor - 20101496

The new equipment is on the counter across from the storage shelves in ITC 
008. *NOT ON THE GFA SHELF*
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