Service Request Ticket

Service Request Information

CONTACT	Name	Elder, Nathaniel	Date	Mar 08, 2016 03:41 PM
	Department	Library & Media Services	Phone	88898
	Location		Email	eldern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150267 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9F0GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	9F0GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B7:55
	Wireless NIC	80:00:0B:D1:EA:E3
	Bluetooth NIC	80:00:0B:D1:EA:E7

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Mar 16, 2016 05:04 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jonathan Yoshikawa	Mar 16, 2016 04:49 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Jonathan Yoshikawa	Mar 16, 2016 04:49 PM	set up nat box in 2wk pile	Add Attachment
Jonathan Yoshikawa	Mar 16, 2016 11:24 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ruby Tidwell	Mar 15, 2016 01:28 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Mar 15, 2016 01:28 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Mar 15, 2016 01:28 PM	Running final updates now; moved in AD and ready to deploy	Add Attachment
Ruby Tidwell	Mar 15, 2016 10:38 AM	Started image; it's at the imaging station	Add Attachment
Tricia Flaherty	Mar 09, 2016 12:22 PM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Mar 08, 2016 03:42 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Sarah Pettigrew	Mar 08, 2016 03:41 PM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Nat Elder in HL 209 for a student worker station. The WOU # of the new laptop is 20150267 and the old laptop is 20101450. The new equipment is on the counter across from the storage shelves in ITC 008.	Add Attachment