Service Request Ticket - # 59586

Service Request Ticket - # 59586

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Service Request Information

CONTACT	Name	ONeill, Sean	Date	Mar 08, 2016 03:47 PM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141168 (opens in a new window)	Bldg/Room	SSC
	Service Tag	BRTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BRTHV42	Location	Storage
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old cpu W#20101468 SR59586 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015; TRANSFFERED to new CPU W#20141168 SR59586 MAR2016: Adobe DreamWeaver CS5.5 WIN from P008187; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017
	Wired NIC	98:90:96:D5:7F:3F

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Mar 18, 2016 02:56 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Babatunde Idahor	Mar 18, 2016 02:55 PM	W20140956 was returned back to UCS.	Add Attachment
Babatunde Idahor	Mar 18, 2016 02:33 PM	Inventory updated.	Add Attachment
Jonathan Yoshikawa	Mar 16, 2016 04:48 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Jonathan Yoshikawa	Mar 16, 2016 04:48 PM	set up	Add Attachment
Jonathan Yoshikawa	Mar 16, 2016 11:35 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Babatunde Idahor	Mar 15, 2016 03:52 PM	Contact Sean for availability.	Add Attachment
Babatunde Idahor	Mar 15, 2016 03:52 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Mar 15, 2016 03:51 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Babatunde Idahor	Mar 15, 2016 03:51 PM	INSTALLED: DreamWeaver CS5.5 WIN AdobeAcrobatProDC_WIN	Add Attachment
Ruby Tidwell	Mar 15, 2016 03:45 PM	Moved in AD	Add Attachment
Babatunde Idahor	Mar 15, 2016 03:32 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Tricia Flaherty	Mar 09, 2016 12:31 PM	ALSO TRANSFER: DreamWeaver CS5.5 WIN from P0081871 Installer and S# can be found at: T:\Adobe Dreamweaver\DreamweaverCS5_5\DreamweaverCS5_5_WIN	Add Attachment
Tricia Flaherty	Mar 09, 2016 11:47 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 09, 2016 11:47 AM	TRANSFER from Old computer W#20101468: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015; Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Sarah Pettigrew	Mar 08, 2016 03:47 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Sean O'Neill in HL 209. The WOU # of the new computer is 20141168 and the new monitor is 20140956. The WOU # of the old computer is 20101468 and the old monitor is 20101499. The new equipment is on the counter across from the storage shelves in ITC 008. NOT ON GFA SHELF	Add Attachment