Service Request Ticket - # 59592

Service Request Ticket - # 59592

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Service Request Information

CONTACT	Name	EXC, ASWOU	Date	Mar 08, 2016 05:56 PM
	Department	ASWOU	Phone	88555
	Location		Email	aswoupresident@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141169 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	31VHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	31VHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D5:D5:5E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Mar 30, 2016 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Mar 30, 2016 01:31 PM	Delivered and set up; updated inventory. Brought loaner back. They kept the monitors.	Add Attachment
Tricia Flaherty	Mar 30, 2016 10:57 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Mar 24, 2016 08:02 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ruby Tidwell	Mar 23, 2016 12:29 PM	**This is an email** Because the ASWOU students are all away for Spring Break I would like to wait until next week, if that's ok. Ideally, they should not be keeping documents on their desktop but I don't want to assume that everything has been saved to their drive. Could we consider having the computers delivered on or after March 30, 2016? I am typically in the office between 8am-12pm and 1- 5pm on weekdays. I could also adjust my schedule as needed. Let me know, thanks! Adela	Add Attachment
Ruby Tidwell	Mar 23, 2016 08:45 AM	Sent email for availability	Add Attachment
Ruby Tidwell	Mar 23, 2016 07:50 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 16, 2016 01:55 PM	Completed standard setup; running final updates now. Moved in AD.	Add Attachment
Ruby Tidwell	Mar 16, 2016 08:39 AM	Looks like this has been started; it is at the imaging station	Add Attachment
Tricia Flaherty	Mar 09, 2016 12:42 PM	contact is Corbin Garner	Add Attachment
Tricia Flaherty	Mar 09, 2016 09:31 AM	monW#20140957	Add Attachment
Tricia Flaherty	Mar 08, 2016 05:56 PM	THESE are NEW REPLACEMENTS for IFC SPECIFIC AREAS: replacing PC desktop W#20071251(UCS loaner in place) with new PC desktop W#20141169 and mon W#20141 The equipment will be on Inventory counter in ITC008 with IFC NEW EQUIP SETUP FORM	Add Attachment