Service Request Ticket - # 59594

Service Request Information

CONTACT Name Lane, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2016 09:02 AM
Department Bookstore Phone 88664
Location Email lanem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091104[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5BS2SL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BS2SL1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0E:D0

TECHS Submitted by Ruby Tidwell Contact rtidwell11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Mar 09, 2016 09:47 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Mar 09, 2016 09:47 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Mar 09, 2016 09:47 AM 
I was able to get hold of Lane, Mark and resolved
his printer issue. The problem he was encountering
was printing from the network printer with a local
account. I told him if he want to print from his
local account it means we need to setup the
printer locally. I show him how to add the printer
via krusty. It work just fine.
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Ruby Tidwell Mar 09, 2016 09:02 AM 
****This is an email****

Need help adding (networked) printer to two
machines (20091104[Edit Inv] and 20091635) in bookstore.

Thanks,
Mark
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