Service Request Ticket

Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Mar 09, 2016 09:36 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130724 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35M6H02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35m6h02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat Pro XI(v.11) from P0094736
	Wired NIC	34:17:EB:9A:7D:E3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 10, 2016 08:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 10, 2016 08:17 AM	He said that Word seemed to be working now. He was able to open the same documents that were pausing without issue now.	Add Attachment
John Rushing	Mar 09, 2016 11:24 AM	His MS Word was jumping to 25% CPU and would make Word unresponsive. We decided to try uninstalling and see if a fresh install would remove the issue. He had a meeting and will check to see if the re-install helped resolve the issue once he is done.	Add Attachment
Megan Thibeault	Mar 09, 2016 09:53 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Mar 09, 2016 09:53 AM	Please contact asap	Add Attachment
Megan Thibeault	Mar 09, 2016 09:53 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Katie Halvorson	Mar 09, 2016 09:36 AM	**This is an email** Hi, While working on a two-poage document, the response time for a key stroke can take up to 15-20 seconds for MS Word to respond. Have rebooted several times. Similar to problem I had with much larger NWCCU accreditation document 10 days ago. Have not had any difficulties in past week until this morning. Steve	Add Attachment