Service Request Ticket - # 59598

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2016 09:48 AM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886587 Location PDR

Model 4620/DT Hostname ns204.wou.edu
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.80 Printer Maint: Transfer roller from VISA2015004872 SR58356 NOV2015Phaser 4600 Drum Cartridge #113R00762 P0099863 ON TIME PURCHASE SR58536 JAN2016 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:1E:0A

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
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Entered by Date Memo
Shandelle Plasker May 19, 2016 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker May 19, 2016 02:07 PM 
The loaner will be staying down there permittly.
They have not had issues with it and there other
machine was having multiple issues all the time.
Xerox does not know why the toner goes so fast in
it. We will keep this one as a loaner since it
will not be printing much.
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Shandelle Plasker Mar 10, 2016 04:39 PM 
Took a loaner printer down there. Same model as
the one that is having issues.

I am waiting for the Xerox meeting I have
scheduled for Friday the 18th to know what we will
be doing about this printer.
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Shandelle Plasker Mar 09, 2016 09:58 AM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Mar 09, 2016 09:49 AM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Mar 09, 2016 09:49 AM 
Dyl can you please go grab this printer for me in
NS 204. Bring a bag with the cart since it is
raining. There is a class in there that starts at
11:30. Please get this done before then. I am
going to set them up with a loaner.
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Shandelle Plasker Mar 09, 2016 09:48 AM 
The printer in NS 204 says its low on Ink but when
I swap the ink cartridge the color still comes out
very light. When I swap the toner and the drum it
print much darker but with smudges all over it.
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