Service Request Ticket

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Service Request Information

CONTACT	Name	Burton, Laurie	Date	Mar 09, 2016 12:57 PM
	Department	Natural Science Division	Phone	88345
	Location		Email	burtonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20120527 (opens in a new window)	Bldg/Room	MNB
	Service Tag		Description	Microsoft Surface RT 32GB with Black Touch Cover
	Serial No.	042347124352	Location	Laurie Burton, for Math Tutoring Program
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	60:45:BD:68:33:84
	Bluetooth NIC	60:45:BD:68:33:85

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 18, 2016 12:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Apr 18, 2016 12:16 PM	Delivered and set up Laurie's account - also showed her some basics of how to use the tablet	Add Attachment
Ruby Tidwell	Apr 13, 2016 12:51 PM	**This is an email** Thanks Ruby, do you work on Mondays? Any chance 11:10a next Monday works for you? If not, how about 11:10a Wednesday 4/27 (two weeks from today).	Add Attachment
Ruby Tidwell	Apr 13, 2016 10:59 AM	She was out sick today, sent email to reschedule	Add Attachment
Ruby Tidwell	Apr 07, 2016 02:29 PM	**This is an email** Great, my office is MNB 122, see you then. Thank you!	Add Attachment
Ruby Tidwell	Apr 07, 2016 02:29 PM	**This is an email** Yes, I start work on Wednesday the 13th at 11, so I can meet you at about 11:10. Thanks,	Add Attachment
Ruby Tidwell	Apr 07, 2016 02:19 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Ruby Tidwell	Apr 07, 2016 02:19 PM	**This is an email** HI Ruby, Wow, it has been crazy busy the last two weeks. Are you free at any of the following times? 11 a.m. Wednesday, April 13 10:30a - 2:30p Thursday, April 14	Add Attachment
Ruby Tidwell	Mar 21, 2016 07:55 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ruby Tidwell	Mar 17, 2016 01:44 PM	**This is an email** Hi Ruby, let's do it spring term. I'll put it on my schedule to email you the first week of spring term and we can set up an appointment then. Thank you!	Add Attachment
Ruby Tidwell	Mar 17, 2016 12:36 PM	**This is an email** Hi Laurie, I wanted to give you an update on your Surface tablet. I have successfully restored it to factory settings, and it is ready to be set up with you. We will need to create an account for you, and I'm also happy to walk you through the basics of what I know. During Spring Break, I will be working every day from 8-12, or we can also wait for Spring term if you'd rather. Please let me know what works best for you. Thanks so much and have a great day, Ruby Tidwell Student Technician, University Computing Services	Add Attachment
Ruby Tidwell	Mar 14, 2016 04:52 PM	Ranjit and I did some research - Windows RT is unable to join the domain and unable to update. It will need a local account.	Add Attachment
Ruby Tidwell	Mar 11, 2016 11:23 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Ruby Tidwell	Mar 10, 2016 01:40 PM	Currently resetting to factory defaults	Add Attachment
Ranjit Kayastha	Mar 10, 2016 01:16 PM	The surface pro is on your desk ruby.	Add Attachment
Megan Thibeault	Mar 10, 2016 06:44 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Mar 10, 2016 06:44 AM	Ruby, can you please be in charge of this and work with Laurie.	Add Attachment
Katie Halvorson	Mar 09, 2016 12:57 PM	She has a surface that she wants to be reimaged. She needs it back to factory setting and then wants someone to give her a quick lesson on what it has to offer and how to set things up. She won't even start using it till Spring term so there is no rush on this. She would like someone to make an appt for the first week of spring term to bring it back and show her how to use it.	Add Attachment