Service Request Ticket - # 59614

Service Request Information

CONTACT Name Caldwell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2016 09:18 AM
Department Upward Bound Phone 88061
Location Email caldwellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130570[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. GTNXTZ1 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0093001

Wired NIC EC:F4:BB:0A:0A:2C


Wireless NIC 40:F0:2F:B9:07:24

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 11, 2016 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 11, 2016 04:04 PM 
uninstalled office and installed it back again. He
will use it for few days and will let us know if
the freezing issue will be back.
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Ranjit Kayastha Mar 11, 2016 03:35 PM 
Task reassigned to Ranjit Kayastha.
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Jonathan Yoshikawa Mar 11, 2016 01:54 PM 
Task reassigned to UCS Tech.
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Jonathan Yoshikawa Mar 11, 2016 11:09 AM 
Task reassigned to Jonathan Yoshikawa.
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Jessie Bergantinos Mar 10, 2016 09:18 AM 
Everything on computer works fine except for excel
program.  It freezes and works fine a few minutes
later.

Available tomorrow from 8am-5pm
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