Service Request Ticket

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Service Request Information

CONTACT	Name	Catto, Lisa	Date	Mar 10, 2016 03:03 PM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150404 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRC0RPDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop order#9024
	Wired NIC	38:C9:86:3A:5D:7E
	Wireless NIC	A4:D1:8C:60:F1:72
	Bluetooth NIC	A4:D1:8C:60:F1:73

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 11, 2016 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 11, 2016 03:26 PM	computer delivered on 3/11/16	Add Attachment
John Rushing	Mar 11, 2016 02:25 PM	Creative Cloud 2015, Sophos, and Alertus are installed.	Add Attachment
John Rushing	Mar 11, 2016 10:48 AM	Imaging complete. updating computer now.	Add Attachment
John Rushing	Mar 11, 2016 10:00 AM	HD installed, starting the image process.	Add Attachment
Tricia Flaherty	Mar 10, 2016 05:45 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Mar 10, 2016 05:45 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Mar 10, 2016 05:45 PM	I will put laptop, SSD HD, GFA Setup form and Invoice with laptop on inventory counter in ITC008 She would like to get laptop before the 15th as she is traveling and would like to use it on her trip	Add Attachment
Tricia Flaherty	Mar 10, 2016 05:24 PM	This laptop order also includes a Crucial 500GB SSD drive to swap for the standard SATA 5400RPM drive. Please install Hard drive and install OS(El Capitan) on new drive. I have added 16GB of Crucial RAM already and she will need the Adobe CC Desktop as she is now a "Named user" of Adobe CC2015 as well. T:\Adobe CCE\CCEPackages\CC2015\CreativeCloudInstaller.dmg She might need help accepting the Adobe invite and creating her Adobe ID(using cattol@wou.edu) and then be shown how to download the speific apps she needs in the CC desktop app. I sent the invite via email 3-10-2016.	Add Attachment
Sarah Pettigrew	Mar 10, 2016 03:03 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Lisa Catto in COT221. The WOU # of the new laptop is 20150404. The WOU # of the old computer is 20110027. Lisa will be keeping the old computer, but it will be marked EXEMPT. The new equipment is on the counter across from the storage shelves in ITC 008.	Add Attachment