Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	Mar 11, 2016 08:39 AM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110828 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2G325V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G325V1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:2C:42

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 28, 2016 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 28, 2016 02:32 PM	I assigned a monitor with WOU# 20090973 to Dona Vasas and brought back the defected monitor with WOU# 20070944 and PDR it.	Add Attachment
Amy Anderson	Mar 28, 2016 01:42 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Mar 28, 2016 01:42 PM	Please give Dona a new monitor, W20070944 has a scratch on it.	Add Attachment
Shina Oladiti	Mar 28, 2016 01:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 11, 2016 10:57 AM	I assigned a loaner monitor with WOU# 20070944 and brought back her monitor with WOU# 20080499, it is under my deck.	Add Attachment
Shina Oladiti	Mar 11, 2016 09:52 AM	I fix the error on her monitors and the graphic looks pretty okay for now as it is under observation by her and if it happens again we might need to change the monitors. One of her monitor power button is kind of stuck and it could not be put off.	Add Attachment
Shina Oladiti	Mar 11, 2016 09:02 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Mar 11, 2016 08:39 AM	Dona's monitors are having issues. The power button does not always function. She has gotten the error message "display driver error".	Add Attachment 4433_001.pdf