Service Request Ticket - # 59636

Service Request Information

CONTACT Name Poole, Jesse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2016 03:24 PM
Department Student Success & Advising Office Phone 88083
Location Email poolej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140707[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HXMYQ32 Description Dell Latitude E6440, i7-4610M Processor
Serial No. hxmyq32 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFFER from old laptop W#20111081 SR59636 MAR2016[TRANSFER from W#20090555- Camtasia Studio 7.1/Snagit 11.0 Bundle Academic Electronic Version from VISA2011002956 MARCH2014]

Wired NIC 34:E6:D7:69:B6:1D


Wireless NIC 80:00:0B:A1:06:26


Bluetooth NIC 80:00:0B:A1:06:2A

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Mar 16, 2016 05:04 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jonathan Yoshikawa Mar 16, 2016 04:48 PM 
Task reassigned to Ruby Tidwell.
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Jonathan Yoshikawa Mar 16, 2016 04:48 PM 
set up
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Jonathan Yoshikawa Mar 16, 2016 11:25 AM 
Task reassigned to Jonathan Yoshikawa.
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Ruby Tidwell Mar 15, 2016 01:04 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Mar 15, 2016 01:04 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 15, 2016 01:04 PM 
Status changed from (6) Ready to Deliver to (1) Pending
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Ruby Tidwell Mar 15, 2016 01:04 PM 
Status changed from (6) Ready to Deliver to (1) Pending
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Ruby Tidwell Mar 15, 2016 01:04 PM 
Installed and licensed; back on shelf
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Babatunde Idahor Mar 15, 2016 12:52 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Mar 15, 2016 12:51 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Mar 15, 2016 11:14 AM 
Moved in AD
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Ruby Tidwell Mar 15, 2016 11:13 AM 
Standard prep is done; running updates now.  Still 
needs special software listed below.
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Tricia Flaherty Mar 11, 2016 03:53 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 11, 2016 03:53 PM 
TRANSFER to new laptops -Camtasia Studio
7.1/Snagit 11.0 Bundle Academic Electronic Version
from VISA2011002956
softwareand Serial#s are at: 
T:\camtasia\Studio7.1-Snagitv11BundleWIN
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Courtney Croy Mar 11, 2016 03:24 PM 
NEW EQUIP SETUP (GFA) A Dell laptop needs to be 
set up and delivered to Jesse Poole in APSC 
401. The new laptop WOU# is 20140707[Edit Inv]
The old laptop WOU# is 20111081[Edit Inv]
The new equipment is on the counter across from 
the storage shelves in ITC 009.
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