Service Request Ticket

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Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Mar 14, 2016 08:45 AM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130551 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334JDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0092993, TRANSFER to W#20180641 SR#_ SPSS v21 for MAC upgraded to SPSS v23 for MAC Aug2015 SR(from Student Tech Site license), Adobe Acrobat Pro 10 for MAC
	Wired NIC	68:5B:35:B2:7B:45
	Wireless NIC	60:03:08:EB:AA:FE
	Bluetooth NIC	60:03:08:EB:AA:FF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 06, 2016 08:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 06, 2016 08:10 AM	I sent professor Keven an email regarding this service request. He responded saying since he updated his web browser he's able to view his pdf document just fine without saving. The problem is now resolved.	Add Attachment
Megan Thibeault	Apr 05, 2016 10:25 AM	email this user	Add Attachment
Dyl Karbia	Apr 01, 2016 10:54 AM	Left VM	Add Attachment
Ruby Tidwell	Mar 31, 2016 08:09 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Mar 31, 2016 08:09 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jessie Bergantinos	Mar 30, 2016 04:31 PM	I asked him to update his computer and he is doing so now.	Add Attachment
Jessie Bergantinos	Mar 30, 2016 04:31 PM	Task reassigned to UCS Tech.	Add Attachment
Jessie Bergantinos	Mar 30, 2016 04:31 PM	Called today to ask for an update. Would like someone to help him or at least call sometime tomorrow as it is getting inconvenient to save every time he wants to view a pdf.	Add Attachment
Dyl Karbia	Mar 18, 2016 08:17 AM	I am still trying to figure out a way to solve his problem with opening pdf files without saving.	Add Attachment
Dyl Karbia	Mar 14, 2016 09:43 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Mar 14, 2016 09:43 AM	I was able to get hold of professor Keven and look at the issue he's encountering with adobe file not opening. The issue is when he received pdf email from people he just need to view them. But he's unable to view the document. The only way he can view the document is saving to a location on the machine. I tried installing Acrobat Reader DC and other method but it didn't solve the problem. I told him I will get back to him when I come up with a solution.	Add Attachment
Katie Halvorson	Mar 14, 2016 08:45 AM	Adobe Pro keeps saving documents that aren't always showing up when you open the PDF file. It has been multiple documents that are doing this. He is in his office now but anytime today.	Add Attachment