Service Request Ticket

Service Request Information

CONTACT	Name	Dawson, Jim	Date	Mar 14, 2016 09:12 AM
	Department	Natural Science Division	Phone	89225
	Location		Email	dawsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090550 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71NVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0072871; Camtasia Studio v8.5 WIN from VISA2015004714;
	Wired NIC	00:26:B9:74:7F:E0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Mar 16, 2016 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Mar 16, 2016 10:02 AM	Power cycled and it turned on just fine. Able to restart successfully. I encouraged him to backup and move everything to his H:/ drive in case this is a recurring problem.	Add Attachment
Ruby Tidwell	Mar 16, 2016 09:29 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Mar 16, 2016 09:29 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jonathan Yoshikawa	Mar 14, 2016 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Mar 14, 2016 11:22 AM	dvi cable	Add Attachment
Jonathan Yoshikawa	Mar 14, 2016 10:10 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Katie Halvorson	Mar 14, 2016 09:12 AM	He can't get his computer on this morning. The power supply green light is not on and the computer is plugged in. He is in today except 2-4 but Jeanie will let you in if he isn't there.	Add Attachment