Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Mar 14, 2016 01:08 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120892 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B009257	Location	PDR
	Model	ColorQube 8870	Hostname	lab-24hourroom/studentlounge.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414
	Wired NIC	9C:93:4E:86:98:D2

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Mar 15, 2016 10:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Mar 15, 2016 10:52 AM	good to go	Add Attachment
Jonathan Yoshikawa	Mar 15, 2016 09:32 AM	location: 24hourroom checked ink and all seem to slid in place. still prints ... still has error message also printed syntax error sheet.	Add Attachment
Jonathan Yoshikawa	Mar 14, 2016 01:15 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Kyle Arthenayake	Mar 14, 2016 01:08 PM	"Ink Sticks Jam" -Error message. Taylor from library tried wiggling them around and did not work.	Add Attachment Public