Service Request Ticket - # 59651

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2016 09:12 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130047[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B002634 Location PDR

Model ColorQube 8870 Hostname hlref4.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.46 Metered Code: 3795 RMA:XFL134178E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D6:44

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Mar 17, 2016 03:05 PM 
Task reassigned to Shandelle Pepper.
 Add Attachment
Jonathan Yoshikawa Mar 17, 2016 03:05 PM 
Task reassigned to Shandelle Pepper.
 Add Attachment
Jonathan Yoshikawa Mar 17, 2016 03:05 PM 
Mo replaced inkloader
Add Attachment
Jonathan Yoshikawa Mar 15, 2016 10:29 AM 
Task reassigned to Jonathan Yoshikawa.
 Add Attachment
Jessie Bergantinos Mar 15, 2016 09:12 AM 
****This is an email****
Hi,

Tonight this printer started displaying the
longcode error: 93:506. Student workers noticed
that it had been displaying the "jammed inksticks"
message frequently but went away by restarting the
unit or unloading/reloading the cartridges.

I will leave the unit on tonight in case somebody
needs to inspect it first.

Thanks!
 Add Attachment