Service Request Ticket - # 59653

Service Request Information

CONTACT Name Hoover, Alyssa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2016 01:21 PM
Department Disability Access Services Phone 88250
Location Email hoovera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150254[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3LH0462 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 3LH0462 Location PDR

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:D0:E6


Wireless NIC DC:53:60:6E:EC:95


Bluetooth NIC DC:53:60:6E:EC:99

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 24, 2016 09:11 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 24, 2016 09:11 AM 
Delivered the laptop and set it up.

DONE!!
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Ranjit Kayastha Mar 24, 2016 08:56 AM 
Moved to AD
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Ranjit Kayastha Mar 23, 2016 04:41 PM 
Just finished the update. The computer is now
ready to deploy. Just needed to add printer.

Called the office of disability. She will be in
the office from 8-4 tomorrow.
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Ranjit Kayastha Mar 23, 2016 12:49 PM 
it's doing it's last update, I called Alyssa she
told to drop off the laptop in the front desk anytime.
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John Rushing Mar 23, 2016 11:57 AM 
Task reassigned to Ranjit Kayastha.
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John Rushing Mar 23, 2016 10:19 AM 
Ranjit has started imaging the laptop.
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Megan Thibeault Mar 23, 2016 10:10 AM 
Task reassigned to John Rushing.
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Tricia Flaherty Mar 23, 2016 09:58 AM 
new laptop is W#20150254[Edit Inv] ignore my type below :)
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Tricia Flaherty Mar 23, 2016 09:58 AM 
switched it out for W#201550254 as W#20150253[Edit Inv]
needs NIC repair
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Ruby Tidwell Mar 23, 2016 09:08 AM 
John has it and has done some troubleshooting; he 
will talk to Tricia and have an update today
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Ruby Tidwell Mar 23, 2016 08:13 AM 
This laptop wouldn't image - Tunde was working on 
it and he may have found an issue with the hard 
drive...
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Tricia Flaherty Mar 21, 2016 03:43 PM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Mar 21, 2016 03:43 PM 
This laptop is for a new staff interpreter that
started last week.  Can we get this one on the
fast track going out.
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Babatunde Idahor Mar 21, 2016 11:46 AM 
Task reassigned to UCS Tech.
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Babatunde Idahor Mar 21, 2016 11:45 AM 
Image not running on this laptop.
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Babatunde Idahor Mar 15, 2016 04:23 PM 
Task reassigned to Babatunde Idahor.
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Courtney Croy Mar 15, 2016 01:21 PM 
NEW EQUIP SETUP (NEW HIRE) A new laptop needs to be set up and 
delivered to Alyssa Hoover in APSC 405. The WOU# of the new 
laptop is 20150253[Edit Inv]. The new equipment is on the counter across 
from the storage wall in ITC 008.
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