Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Mar 15, 2016 01:49 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140662 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B2DV30	Location	(WATER DAMAGE)going to pdr
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:C3:AB
	Wireless NIC	AC:29:3A:A0:A7:C6
	Bluetooth NIC	AC:29:3A:A0:A7:C7

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 16, 2016 12:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 16, 2016 12:59 PM	taken care of!	Add Attachment
Katie Halvorson	Mar 16, 2016 12:33 PM	He called and said now till 2-ish will work today.	Add Attachment
Dyl Karbia	Mar 16, 2016 12:30 PM	Left VM	Add Attachment
Megan Thibeault	Mar 15, 2016 04:50 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 15, 2016 04:50 PM	need to call the company in the morning	Add Attachment
Jonathan Yoshikawa	Mar 15, 2016 04:02 PM	downloaded; need to license.	Add Attachment
Jonathan Yoshikawa	Mar 15, 2016 03:06 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Katie Halvorson	Mar 15, 2016 01:49 PM	He got a new computer and needs his license transferred from his old computer to his new set up. Finale 2011 was on the old computer but wants an updated one if possible. He is around today till 4 but if he isn't his office, Lacey can let you in.	Add Attachment