Service Request Ticket - # 59660

Service Request Information

CONTACT Name Loudenback, Audrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2016 02:22 PM
Department Disability Access Services Phone 88834
Location Email loudena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100336[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser P3250/DN monochrome Laser Printer
Serial No. MXX907164 Location PDR

Model P3250/DN Hostname disablity.wou.edu
Notes duplex, 30ppm, USB 2.0 with cable and networkable, 1200 dpi image, 250 sheet paper capacity IP:140.211.64.5 Ink/Toner Refill

Wired NIC 00:00:AA:B0:31:23

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Mar 17, 2016 02:17 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Mar 17, 2016 02:17 PM 
printer needed to be reset
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Jonathan Yoshikawa Mar 17, 2016 12:52 PM 
Task reassigned to Jonathan Yoshikawa.
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Ranjit Kayastha Mar 17, 2016 09:06 AM 
****This is an email****

Today would be great. Anytime between 1pm and 3pm. 

Thanks!
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Ranjit Kayastha Mar 17, 2016 08:41 AM 
Just did send her an email asking for what time
will she be there in the office.
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Megan Thibeault Mar 16, 2016 03:10 PM 
****This is an email****
This week and next week I'm in the office most of
the day. If you just let me know what times you
can send someone I'll make sure I can be here. 

Thanks!
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Megan Thibeault Mar 16, 2016 02:22 PM 
****This is an email****
Audrey,

I've created a ticket for this request SR#59660,
when is a good time for a tech to come by?

Thanks,
Megan
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Megan Thibeault Mar 16, 2016 02:22 PM 
****This is an email****
I have tried restarting both the computer and the
printer. This 'hold for authentication' message
has been happening for the past few weeks, I just
haven't had time to put in a request. The wou #
for the printer is 20100336[Edit Inv]. 

Thank you. 

On Wed, Mar 16, 2016 at 10:15 AM, UCS
ServiceRequest  wrote:

    Audrey,

    Has the printer or computer been restarted? 
Is the error coming from the computer side?  Also,
what is the WOU# of the printer just in case I
need to make a service request?

    Let me know and I can get things going!

    On Wed, Mar 16, 2016 at 9:58 AM, Audrey
Loudenback  wrote:

        Hello.

        I am having difficulty printing to
Krusty:WonderWoman printer in my office at
Disability Services. It keeps saying waiting for
authentication and seems stuck in that status. I
also need a technician to help me connect to our
new printer in the office. 

        Thank you. 

        -- 
        Audrey Ramirez-Loudenback
        Staff Interpreter - Office of Disability
Services
        ASL/English Interpreter (NIC)
        MA in Interpreting Studies
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