Service Request Ticket

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Service Request Information

CONTACT	Name	Singson, Beeb	Date	Mar 16, 2016 02:31 PM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130207 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	281M8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562
	Wired NIC	B8:CA:3A:8A:E0:7C

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 22, 2016 02:44 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 22, 2016 02:44 PM	DONE!	Add Attachment
Ranjit Kayastha	Mar 21, 2016 01:48 PM	setup the machine in it's location. there is no microscope over there, I asked Beeb he said the professor might have moved it. DONE!	Add Attachment
Ranjit Kayastha	Mar 21, 2016 12:58 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Babatunde Idahor	Mar 21, 2016 12:18 PM	See Megan for more information.	Add Attachment
Babatunde Idahor	Mar 21, 2016 12:14 PM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Babatunde Idahor	Mar 21, 2016 12:00 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Mar 21, 2016 12:00 PM	Ready for delivery.	Add Attachment
Babatunde Idahor	Mar 21, 2016 09:56 AM	Installing...	Add Attachment
Babatunde Idahor	Mar 18, 2016 04:04 PM	Running a new image on the machine.	Add Attachment
Megan Thibeault	Mar 18, 2016 02:45 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Mar 17, 2016 08:09 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 17, 2016 08:09 AM	Dear Eichler, Megan, Your dispatch shipped on 3/16/2016 7:47:45 PM What's Next? If you need to make any changes to the dispatch contact information, please visit our Support Center or Click Here to chat with a live support representative. For expedited service to our premium tech agents please use Express Service Code when calling Dell. The Express Service Code is located under your Portables or on the back of desktop. You may also check for updates via our Online Statuspage. Please see below for important information. Dispatch Information Dispatch Number: 317540332 Work Order Number: SR926833499 Waybill Number: 668922362097 Service Tag: 281M8Y1 PO/Reference: Contact Name: Eichler, Megan Contact Phone: 503-838-8925 Alt Contact Name: Alt Phone: Street: Western Oregon University University Computing Services ITC 009 City, State, Zip Code: Monmouth, OR, 97361-1329, US	Add Attachment
Megan Thibeault	Mar 16, 2016 04:33 PM	SR926833499	Add Attachment
Babatunde Idahor	Mar 16, 2016 04:19 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Mar 16, 2016 04:18 PM	Machine Model: Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz Faulty HDD: SN: W370CVM7 PN: 1EJ162-034 Needs to be replaced.	Add Attachment
Babatunde Idahor	Mar 16, 2016 02:32 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Mar 16, 2016 02:31 PM	NS017 Computer with no hard drive	Add Attachment