Service Request Ticket - # 59670

Service Request Ticket - # 59670

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Service Request Information

CONTACT	Name	Martin, Michael	Date	Mar 17, 2016 12:26 PM
	Department	Business/Economics Division	Phone	88214
	Location		Email	martinm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110937 (opens in a new window)	Bldg/Room	WEST 210
	Service Tag	258Z4V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	258Z4V1	Location	was replaced by W#20141259
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:65:F3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 17, 2016 02:08 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Mar 17, 2016 02:08 PM	I was able to get hold of professor Michael. The reason he couldn't access chrome is his secondary screen was off and chrome was opening on the secondary screen. It works just fine.	Add Attachment
Katie Halvorson	Mar 17, 2016 02:07 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Mar 17, 2016 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Mar 17, 2016 02:07 PM	**This is an email** It turned out to be a problem with me not the computer. The short version of the story is Chrome was actually trying to open on my off right side monitor (which was off) and I thought the monitor would automatically come on when a 'signal' went its way. My bad, but thanks for sending someone over to check on it.	Add Attachment
Dyl Karbia	Mar 17, 2016 01:25 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Mar 17, 2016 01:15 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Mar 17, 2016 12:28 PM	**This is an email** Today I am here until 3 pm then I go on break. I'm not at my office at the moment (I'm in UPCC), it will be about 1 pm before I can send you the wou number.	Add Attachment
Katie Halvorson	Mar 17, 2016 12:27 PM	**This is an email** I still can't get onto Google Chrome on my computer in WH210 (click on it and nothing happens) but I am able to bring it up other locations on campus so it is something with my particular computer at WH210. I couldn't see any way to do updates since I can't access Chrome at all (on my computer) . Not 'an end of the world' type problem but it would be nice to be able to use Chrome in my office. I don't know if any one would have time to look at this or not.	Add Attachment
Katie Halvorson	Mar 17, 2016 12:27 PM	**This is an email** I tried restarting it, no effect. I am busy with grading but should have time to look for Chrome 'updates' by Thursday. I click on the icon by nothing happens. I can get by with IE, I just don't like it as well as Chrome. I am guessing it either had something to do with being 'disconnected' in UPCCC130 this morning while I was on Chrome checking e-mails or the school 'updates' to the computer that happened when I logged in at my office WH210 at little bit later in the morning, assuming cause and effect.	Add Attachment
Katie Halvorson	Mar 17, 2016 12:26 PM	**This is an email** For some reason I can't access Google Chrome (my favorite search engine) using my account on campus. I can bring up Internet Explorer, just not Google Chrome. I was able to access Chrome from a lab at UCPPC130 this morning (although I did get 'disconnected' once) but I couldn't access it from my computer at West House later about noon (all this is 3/15). My computer at West House did some 'updates' when I logged on about noon, I don't know if that has anything to do with it or not. Any ideas of what to do? I can live with IE, I just like Chrome better.	Add Attachment