Service Request Ticket - # 59671

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2016 01:57 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. G44GMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:29:76:6B


Wireless NIC 0C:84:DC:8E:34:B5


Bluetooth NIC 24:FD:52:34:F2:29

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Mar 23, 2016 04:48 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Mar 23, 2016 04:48 PM 
Completed imaging the machine and return it to
Kathy. The problem realized while working on the
machine is the mouse pad isn't functioning. I told
Kathy about the problem, but using a wire mouse
work just fine.
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Katie Halvorson Mar 23, 2016 04:47 PM 
****This is an email****
Good afternoon,
While Dyl was working on the laptop (WOU #
20121250) to get it set up for Robert Couch, he
noticed that the mouse/touchpad on it doesn't
work.  It works fine with a mouse plugged into it,
but I am wondering if this can get fixed.  If
there isn't time before next week, let me know.  I
need it available for the new faculty member's use.
Thank you for your help,
Kathy Witwer
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Dyl Karbia Mar 21, 2016 08:14 AM 
The machine is done imaging and ready to be
deliver to the new user.
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Dyl Karbia Mar 18, 2016 08:15 AM 
I have the machine on my desk and imaging it at
the moment.
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Dyl Karbia Mar 17, 2016 02:02 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Mar 17, 2016 01:57 PM 
****This is an email****
Good afternoon,
We have a new faculty member, Robert Couch, moving
into West House 106 for spring term.  He will use
Dell 20121250[Edit Inv], which had been previously used by
Kristina Frankenberger (who retired).  I would
like to get it set up for him to use.  I will be
the contact person for this request.
Thank you,
Kathy Witwer
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