Service Request Ticket

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Service Request Information

CONTACT	Name	Landon-Hays, Melanie	Date	Mar 17, 2016 02:33 PM
	Department	College of Education	Phone	89223
	Location		Email	haysm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121142 (opens in a new window)	Bldg/Room	RWEC 123
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MKT1JSDV30	Location	Melanie Landon-Hays, MIA 7/25 (was 123)
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090519;
	Wired NIC	10:DD:B1:D8:2D:FA
	Wireless NIC	88:1F:A1:1D:41:6A
	Bluetooth NIC	88:1F:A1:1D:41:6B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Apr 07, 2016 03:26 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Apr 07, 2016 03:26 PM	She picked up the laptop and gave back the loaner. Gave her admin rights and mapped her I drive too DONE	Add Attachment
Ranjit Kayastha	Apr 05, 2016 10:57 AM	send voice mail asking for availability.	Add Attachment
Megan Thibeault	Apr 05, 2016 10:23 AM	Contact this user again please	Add Attachment
Ranjit Kayastha	Mar 30, 2016 09:46 AM	The laptop is the in out bin and ready to go. Just need admin rights and also map the drives.	Add Attachment
Ranjit Kayastha	Mar 29, 2016 04:36 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Mar 29, 2016 04:35 PM	The machine is ready to go. Called her she is leaving for a conference tomorrow and wants to get the laptop back on Monday only. Printers: Gondour & Guppy	Add Attachment
Ranjit Kayastha	Mar 28, 2016 10:31 AM	called her and let her know that I got the hard drive this morning and I will let her know when I finish the setup.	Add Attachment
Ranjit Kayastha	Mar 24, 2016 09:53 AM	The hard drive will be here by the end of this week.	Add Attachment
Ranjit Kayastha	Mar 24, 2016 09:52 AM	Repair Id: D189838369 Case No: 1075146211	Add Attachment
Ranjit Kayastha	Mar 24, 2016 09:51 AM	Looked at it did everything. Took out the hard drive and connected it to the external USB. Did the target disk mode that too doesn't work. Try imaging it. It's not reading the Hard drive. Called apple and ordered hard drive for the machine. The machine has 500GB original hard drive. It has the same issue before and UCS send the laptop to apple repair store so they upgraded it to 750GB. Now they have only option for 500GB and if we need 750 GB it's gonna be a longer process so Asked Megan and decided to get 500GB hard drive.	Add Attachment
Katie Halvorson	Mar 17, 2016 02:33 PM	Computer started up with utilities page. Ranjit came to the front to try and fix but a loaner is needed. Loaner# 20101353	Add Attachment