Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 21, 2016 01:25 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130109 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
	Serial No.	D25L60PVDNMM	Location	PDR
	CPU	Intel Core i7(3.1GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297
	Wired NIC	10:DD:B1:EF:06:45
	Wireless NIC	8C:2D:AA:5B:F7:DD
	Bluetooth NIC	8C:2D:AA:5B:F7:DE

TECHS	Submitted by	Mackenzie Walston	Contact	mwalston14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 21, 2016 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 21, 2016 02:41 PM	NO issue with any of the computers. I even checked the ones besides this 6 machines. I was able to login to all of the computer in ITC 104.	Add Attachment
Ranjit Kayastha	Mar 21, 2016 01:55 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Mackenzie Walston	Mar 21, 2016 01:25 PM	In ITC 104, when attempting to login it says that network accounts are unavailable. This is happening on 6 computers with WOU #20130109, #20130103, #20130100, #20130099, #20130105, and #20130104.	Add Attachment