Service Request Ticket - # 59692

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2016 01:55 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120903[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag Description Apple MacBook Air 11-inch: 64GB #MD223LL/A
Serial No. C02KL3ZRDRV6 Location pdr pile

CPU Intel Core i5(1.7GHz, dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 for MAC std from P0090102, Camtasia for MAC v2.6 from VISA2013003817; TRANSFERRED to 20160904 from W#20120398 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385--UPGRADED to ScreenFlow 5 VISA2015005184 MAR2016--UPGRADED ScrenFlow 6 VISA2016006155 FEB2017

Wireless NIC 88:1F:A1:00:55:BA


Bluetooth NIC 88:1F:A1:00:55:BB

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Mar 30, 2016 12:02 PM 
Status changed from (2) Scheduled to (5) Completed
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Jonathan Yoshikawa Mar 30, 2016 12:02 PM 
Set up.
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Megan Thibeault Mar 28, 2016 04:48 PM 
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault Mar 28, 2016 02:23 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Mar 21, 2016 02:49 PM 
She called back and she is not in the campus for
the whole week so she scheduled the appointment
for next week and as she only works on evening.
She wants us to be there at 4:15 on 28th March,
Monday.
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Ranjit Kayastha Mar 21, 2016 02:48 PM 
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Mar 21, 2016 02:44 PM 
Left VM asking for availability.
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Tricia Flaherty Mar 21, 2016 01:55 PM 
In a email conversation she indicated she wanted
this on MacBook Air laptop W#20120903[Edit Inv]
specifically( it can only be on one station so if
she mentions 2nd lapto say no) If she has you
change its install location please update the
T:Drive record

Installer and Serial # can be found here:
T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow5
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