Service Request Ticket

Service Request Information

CONTACT	Name	Huggins, Brad	Date	Mar 21, 2016 04:15 PM
	Department	Facilities Services	Phone	88180
	Location		Email	hugginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110164 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34NMZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, Adobe Acrobat Pro 11 from P0096282, Bluebeam Revu 2015 Standard from VISA2014004544
	Wired NIC	78:2B:CB:B3:6C:A2

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 23, 2016 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 23, 2016 10:51 AM	Windows search engine was disabled. Went to service to Windows Search put it on Automatic and then started it which fixed the issue. DONE!	Add Attachment
Ranjit Kayastha	Mar 22, 2016 02:45 PM	Went to his office and he was not there. He wants me to be there tomorrow early morning at 8.	Add Attachment
Ranjit Kayastha	Mar 22, 2016 01:08 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Mar 21, 2016 04:16 PM	**This is an email** Hello, The number is 20110164. Tomorrow sometime between 2 and 4pm should work. Thanks! Brad	Add Attachment
Katie Halvorson	Mar 21, 2016 04:15 PM	**This is an email** Hello, I seem to be having some difficulty with the way the ¿Search¿ feature works in my Outlook, and I was wondering if someone could come over and help review my settings and see if there is something wrong? Sometimes I also get a message saying that the Search feature in Outlook will not work for some reason or another¿? Thanks, Brad Physical Plant	Add Attachment