Service Request Ticket - # 59705

Service Request Information

CONTACT Name Clark, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2016 08:31 AM
Department The Research Institute Phone 89270
Location Email clarks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150135[Edit Inv] (opens in a new window) Bldg/Room COT
Service Tag C3W3162 Description Dell Latitude E6540 Laptop, i7-4810MQ,(Quad2.8GHz)
Serial No. C3W3162 Location student worker

CPU Intel core i7-4810MQ(2.8GHz quad core, 6M cache)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715, TRANSFERRED to Amanda Allen-Adobe CC2015 desktop apps for NAMED user SEPT2015(order#8666) CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65342; Camtasia v9.1/Snagit 2018(v18) bundle VISA2017006977 Order10251;
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Mar 25, 2016 10:11 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 25, 2016 10:11 AM 
Haven't heard back, so closing this ticket.
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Ruby Tidwell Mar 23, 2016 09:17 AM 
Priority changed from (2) High Priority to (3) Priority.
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Ruby Tidwell Mar 23, 2016 09:05 AM 
Called and she said she realized it is a problem 
with the file - it is only happening with one 
file.  She will call back if she has any trouble 
or notices the problem with other files.
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Ruby Tidwell Mar 23, 2016 09:03 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Mar 23, 2016 08:31 AM 
Abobe DC was having issues and a tech came to look
at it while doing another task and was able to
update things for her and get it working for her
but she came in this morning and still having the
same problem.  Error is Adobe DC has stopped
working.  She has work she has to get done today
and needs this looked at asap.

She is around till 5 today.
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