Service Request Ticket - # 59706

Service Request Information

CONTACT Name Borst, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2016 09:50 AM
Department Business Services Phone 88284
Location Email borsts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111147[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox 3600/DN Mono Laser Printer
Serial No. MHB793562 Location PDR

Model P3600/DN Hostname crackle.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINT: Phaser 3600 fuser unit from VISA2013003713 SR51470 SEPT2013 Maintenance Kit Model#126N00324 Xerox 3600 Fuser 110V, New #126N00293, Transfer Roller #022N02353 from VISA2014004527 SR56527 MAY2015 Xerox 3600 Feed Roller #JC97-02233A from VISA2014004528 SR56527 MAY2015 Ink/Toner Refill

Wired NIC 00:00:AA:BE:98:DA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 25, 2016 11:03 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shandelle Plasker Mar 25, 2016 11:03 AM 
Installed new maintenance kit. The printer is
printing great with no noises now.
 Add Attachment
Megan Thibeault Mar 24, 2016 05:58 PM 
needs new fuser and feed roller
 Add Attachment
Megan Thibeault Mar 23, 2016 10:29 AM 
Task reassigned to Shandelle Pepper.
 Add Attachment
Megan Thibeault Mar 23, 2016 10:29 AM 
new maint kit?
 Add Attachment
Katie Halvorson Mar 23, 2016 09:50 AM 
There is a high pitch squeak coming from the
printer when print jobs are going through.  The
jobs come out fine, it just makes an awful noise
when used.

Printer is in Cashier's window
Add Attachment