Service Request Ticket - # 59710

Service Request Information

CONTACT Name Hill, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2016 10:58 AM
Department College of Liberal Arts and Sciences Phone 88271
Location Email hillk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20150424[Edit Inv] (opens in a new window) Bldg/Room ITC 204B
Service Tag Description HP OfficejetPro 8100 Color Inkjet ePrinter #CM752A
Serial No. CN59OIV2DH Location Shelf in ITC204B

Model CM752A Hostname
Notes Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi; ***This printer will be a USB local printer only, our campus wireless network does not support wireless printing and this is model is not supported for network printing by UCS. *** Ink/Toner Refill BLK-HP950 Colors-Cyan, Magenta and yellow HP951

Wired NIC A0:2B:B8:11:0C:0C


Wireless NIC A0:2B:B8:11:0C:0D

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 01, 2016 04:42 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 01, 2016 04:42 PM 
This has been all setup. BK. myself and Kathy know
the local account username and PW
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Tricia Flaherty Mar 30, 2016 05:03 PM 
Bill reported this will be going to HL205 with a
loaner station (os to be determined)
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Megan Thibeault Mar 30, 2016 05:02 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Mar 30, 2016 04:57 PM 
Printer is at my desk, needs to be setup locally
with a loaner PC or Mac, Bill will tell us when he
knows. 

HL205 is where it will be setup
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Ruby Tidwell Mar 29, 2016 09:08 AM 
****This is an email****

Hi Kathy,

The printer needs to be set up once we know 
where it will be in the library, and we will do 
some testing during the setup.  The printer 
uses a USB connection, and works on both Macs 
and PCs; we will just need to install a driver 
on whichever machine it is connected to, and it 
will be ready to go.

Thanks - and feel free to email me back or give 
us a call at 8-8925 if you have any more 
questions and when you learn the location in 
the library of where it is to be set up.
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Ruby Tidwell Mar 29, 2016 09:03 AM 
Status changed from (4) On Hold to (1) Pending
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Ruby Tidwell Mar 29, 2016 09:03 AM 
****This is an email****
Does this printer need to be tested or setup.  
We're not sure if it will be hooked up to a MAC 
or Dell laptop.  Do you need to know?  We want 
to make sure there aren't any problems with it 
for the NWCCU accreditation team.
Thanks,
Kathy
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Ruby Tidwell Mar 25, 2016 09:26 AM 
Status changed from (1) Pending to (4) On Hold
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Ruby Tidwell Mar 25, 2016 07:49 AM 
Status changed from (6) Ready to Deliver to (1) Pending
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Ruby Tidwell Mar 25, 2016 07:49 AM 
****This is an email****
This is for the accreditation team that will be here on campus 
April 11th and 12th.  After the team leaves, the printer will 
need to be set up for Cat McGrew, ADM 202F.
I'll let you know as soon as I know where in the library it is 
to be set up.
Kathy
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Ruby Tidwell Mar 24, 2016 11:24 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 24, 2016 11:24 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Mar 24, 2016 11:23 AM 
****This is an email****
Hello, 

We have your new printer (HP OfficejetPro 8100 
Color Inkjet ePrinter) ready to be delivered 
and set up.  Please let us know where the 
printer will be located and your availability 
for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Ruby Tidwell
Student Technician, University Computing 
Services
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Courtney Croy Mar 23, 2016 10:58 AM 
This is a local USB printer that needs to be setup and delivered for 
NWCCU Visitation. At time of order there was no specific location, 
but she might have one now. This is located in ITC 008 on the 
counter across from the storage shelves.
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