Service Request Ticket - # 59712

Service Request Ticket - # 59712

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Service Request Information

CONTACT	Name	Palmer, Tina L.	Date	Mar 23, 2016 12:11 PM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	palmert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141173 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FF6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	FF6LV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:6A:AE

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 25, 2016 09:04 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 25, 2016 09:03 AM	Did the setup for the Mac too in ITC 004 for new student worker.	Add Attachment
Ranjit Kayastha	Mar 24, 2016 04:50 PM	Updated the inventory for the iMac W#20121238.	Add Attachment
Ranjit Kayastha	Mar 24, 2016 04:49 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Mar 24, 2016 04:46 PM	Imaging and the setup for the Mac is also completed. I will deliver it tomorrow to them. iMac desktop W#20121238. Set up for use at a new student worker station in ITC004 (station is between Max and Shea).	Add Attachment
Ranjit Kayastha	Mar 24, 2016 01:29 PM	Delivered the PC to AALC. Jesse Poole he asked me that he will setup by himself. I left with the iMac. Gave the right person the admin rights and also he asked me that he will setup printer later by himself. Helped him with H: and I: drive mapping on iMac. He changed the room for the new computer to a different are and I guess to a different person too.	Add Attachment
Ruby Tidwell	Mar 24, 2016 11:48 AM	Computer has finished updates and is in the cart ready to go. Thanks Ranjit!	Add Attachment
Ruby Tidwell	Mar 24, 2016 11:20 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Mar 24, 2016 11:20 AM	She called back and said that the iMac is ready to go, and we can deliver the PC too when it is done.	Add Attachment
Ruby Tidwell	Mar 24, 2016 10:42 AM	Windows updates are finishing now, then prep is complete. Moved in AD.	Add Attachment
Ruby Tidwell	Mar 24, 2016 10:39 AM	Left VM for setup and reminded her to make sure everything is backed up from the iMac	Add Attachment
Ruby Tidwell	Mar 24, 2016 09:21 AM	Started image on 20141173	Add Attachment
Tricia Flaherty	Mar 23, 2016 12:17 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 23, 2016 12:16 PM	please update the inventory Record for W#20121238 when it has been moved to ITC004 to indicate Dept:UCS Building and Room: ITC004 and location: student worker iMac and Maint Index UCS901 GFA as we are basically doing a swap as Academic Advising does not want the iMac and would rather have a PC	Add Attachment
Tricia Flaherty	Mar 23, 2016 12:11 PM	This is a new PC desktop station(cpu W#20141173 and Monitor W#20140930) that will need to go to APSC401 Academic Advising Office for a new hire they don't have a name for yet. Tina Palmer will be the contact. There is a iMac desktop W#20121238 that will need to come back to UCS and be set up for use at a new student worker station in ITC004(station is between Max and Shea. This all needs to happen before next week so I am marking as high priority	Add Attachment